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Alarm Customer Care Specialist

5 months ago

Southfield, United States Guardian Alarm Full time

** Alarm Customer Care Specialist - Southfield, MI**

**Job Category****:** Customer Operations **Requisition Number****:** ALARM02304 Showing 1 location **Job Details**

**Description**

The **Customer Care Specialist** will address inquiries and resolve issues while providing a high level of customer support on Guardians products and solutions.

**Why work at Guardian - Employee Rewards:**

* Competitive compensation package with monthly and annual bonus potential

* Coverage rich benefits packages available for you and your family

* Retirement plan with 100% company match

* 8 Company paid holidays in addition to paid vacation/sick time off

* Specialized, paid training when you start AND ongoing Guardian invests in You

* Monthly employee appreciation and recognition events

* Annual employee appreciation outings

* Employee referral bonuses get paid to bring more people like you to work for or become a customer of Guardian

* Free home alarm program for employees

**Essential Functions****:**

* Interacts with customers to provide support and information on Guardians products and solutions

* Ensures that appropriate actions are taken to resolve customers problems and concerns

* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in MAS

* Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff

* Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise

* Perform all procedures as required to resolve customer problems and/or concerns

**Required Skills & Abilities:**

* Excellent communication skills including active listening

* Service-oriented and able to resolve customer grievances

* Proficient computer skills with the ability to learn new software

* Knowledge of, or ability to learn Guardians products and solutions

* Ability to remain calm in a high-paced 24/7/365 customer service call center environment

**Education & Experience Required:**

* High School Diploma or G.E.D.

* Some college preferred

* Regular and reliable attendance record1-2 years of customer service experience required

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**