Front Desk Clerk

3 weeks ago


Champaign, United States Don Moyer Boys & Girls Club Full time

The Front Desk Clerk displays exceptional customer service by greeting and welcoming all members, volunteers and guests to Don Moyer Boys & Girls Club. This position ensures that everyone receives accurate information and prompt service. This is an hourly part-time position with a schedule of 2:30PM-7:30PM, Monday through Friday.

Key Responsibilities

  • Serves as front desk receptionist for a designated program site; greets members, guests, and volunteers and provides information and direction
  • Ensures that youth entering the facility have an up-to-date membership, greets them by name, and checks each member in using the member database
  • Releases members at pick up to authorized parties by confirming identity and logs members out upon departing the facility using the member database
  • Supports program staff by preparing attendance and daily service report sheets and ensures sheets are collected at the end of the programming day
  • Answers incoming telephone calls at the designated program site, provides basic information to callers, takes messages and follows up as necessary
  • Provides communication with parents, members, guests, volunteers, and staff at the direction of the Program or Unit Director
  • Supports a safe and secure environment by monitoring facility access and reporting concerns
  • Manages volunteer sign in/out and logs volunteer hours
  • Maintains a clean and orderly front desk area
  • Monitors supplies and submits requisition forms as requested by Program Leadership
Qualifications
  • Must be at least 18 years of age
  • High school diploma or GED equivalent required
  • One or more years of customer service required. Experience in a school or youth-serving organization is highly desirable
  • Excellent written and verbal communication skills
  • Detail-oriented and well-organized
Experience with office equipment, computers, and basic applications (Microsoft suite) required
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