Receptionist Specialist

Position Overview:

The role of the Front Desk Clerk is essential in ensuring the smooth operation of our office environment. This position is responsible for maintaining an organized workspace while adhering to the policies and procedures set forth by the agency.

Key Responsibilities:

1. Provide a welcoming atmosphere for clients and visitors.
2. Manage incoming calls and direct them appropriately.
3. Assist in the collection and processing of payments.
4. Maintain accurate scheduling logs, including intake and referral schedules.
5. Conduct financial interviews with clients and ensure their information is updated in the database.
6. Review documentation for accuracy and scan into the electronic health record system.
7. Distribute internal and external mail efficiently.
8. Input data and prepare necessary reports as required.
9. Communicate any discrepancies in clinical data to supervisors.
10. Support the office team as needed and comply with the corporate compliance program.

Qualifications:

• High school diploma or equivalent is required.
• Demonstrated strong customer service skills.
• Experience with phone systems or switchboards is preferred.
• Basic understanding of substance abuse issues is beneficial.
• Excellent organizational and multitasking abilities.
• Effective communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Typing speed of at least 35 words per minute is necessary.

Physical Requirements:

• Ability to read printed and handwritten materials.
• Effective hearing to communicate with coworkers and answer calls.
• Mobility between departments as needed.
• Occasional lifting of objects up to 20 pounds.
• Prolonged periods of sitting while using a computer.

This position plays a crucial role in delivering exceptional service to clients and visitors, ensuring a positive experience while representing the values of Rosecrance.