The Front Desk Clerk plays a vital role in delivering exceptional customer service to members, volunteers, and guests of Don Moyer Boys & Girls Club. This position ensures that everyone receives accurate information and prompt service in a professional and courteous manner.

This is an hourly part-time position with a schedule of 2:30PM-7:30PM, Monday through Friday. The successful candidate will be responsible for:

• Reception and Welcome Services
  • Provide a warm and welcoming environment for members, guests, and volunteers
  • Ensure that youth entering the facility have an up-to-date membership and are checked in using the member database
• Communication and Support
  • Support program staff by preparing attendance and daily service report sheets
  • Ensure sheets are collected at the end of the programming day
  • Provide communication with parents, members, guests, volunteers, and staff as directed by the Program or Unit Director
• Facility Management
  • Monitor facility access and report any concerns to ensure a safe and secure environment
  • Manage volunteer sign in/out and log volunteer hours
  • Maintain a clean and orderly front desk area
• Administrative Support
  • Answer incoming telephone calls and provide basic information to callers
  • Take messages and follow up as necessary
  • Monitor supplies and submit requisition forms as requested by Program Leadership

Requirements

• Must be at least 18 years of age
• High school diploma or GED equivalent required
• One or more years of customer service required. Experience in a school or youth-serving organization is highly desirable
• Excellent written and verbal communication skills
• Detail-oriented and well-organized

Experience with office equipment, computers, and basic applications (Microsoft suite) is required.