Lead Ticket Services Representative

2 months ago

New York, United States SIGNATURE THEATRE COMPANY, Inc. Full time

Job Type

Part-time

Description

LEAD TICKET SERVICES REPRESENTATIVE-SIGNATURE THEATRE

Signature Theatre, one of New York's leading off-Broadway theatres, is seeking a LEAD TICKET SERVICES REPRESENTATIVE for The Pershing Square Signature Center on West 42nd Street.

About Signature

Signature Theatre is an artistic home for storytellers. Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing several productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a caf and bookstore, as well as administrative offices.

EDIA

Applicants from populations underrepresented in the theatre field and aligning with Signature theatre's institutional goals and priorities focused on playwrights, community and access are strongly encouraged to apply.

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities.

Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org

Position Summary

Signature Theatre, one of New York's leading Off-Broadway theaters, is seeking a Lead Ticket Services Representative. The Lead Ticket Services Representative reports to the Ticket Services Manager. The position is part-time and non-exempt with a schedule that includes evenings, weekends, and holidays.

Desired Skills and Experience

  • Two years' experience in a ticket services/box office environment using Tessitura or a similar CRM database.
Compensation

Lead Ticket Services Representative is a part-time (15-20 hours a week) non-exempt position. The hourly rate of pay is $20.00 per hour. Hours worked that exceed 40 hours in a work week will be paid at the overtime rate of $30.00 per hour. Sick pay and personal paid time off hours are accrued.

Next Steps

There will be 2 rounds of interviews.

Considerations

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military, or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state, and local laws.

Requirements

Responsibilities

With guidance from the Ticket Services Manager and support from the Ticket Services Associate Manager, the Lead Ticket Services Representative will:
  • Work in call center, box office, and concierge support tasks.
  • Guide and train team in using the Tessitura ticketing system including but not limited to reporting and global messaging updates and other Tessiture administrative tasks as needed.
  • Work closely with Signature Theatre's Ticket Services Manager on strategies to reach and increase sales goals.
  • Work closely with the Signature Theatre Development Department to increase contributed income through add-on donations, up-sales, and other initiatives.
  • Process single tickets, subscriptions, group sales, exchanges, special events, and any other ticketing needs.
  • Process exchanges and refunds.
  • Troubleshoot ticketing and customer service issues.
  • Maintain relationships with our loyal audiences and seek opportunity to convert and attract new audiences.
  • Respond daily to Ticket Services email inquiries.
  • Assist to execute special projects for the department as assigned.


Salary Description

$20.00/per hour

  • Ticket Services Representative

    2 months ago

    New York, United States SIGNATURE THEATRE COMPANY, Inc. Full time

    Job Type Part-time Description TICKET SERVICES REPRESENTATIVE-SIGNATURE THEATRE Signature Theatre, one of New York's leading off-Broadway theatres, is seeking a TICKET SERVICES REPRESENTATIVE for The Pershing Square Signature Center on West 42nd Street. About Signature Signature Theatre is an artistic home for storytellers. Founded in 1991, Signature...

  • Director of Ticketing, Sales, and Service

    1 week ago

    New York, United States teamworkonline Full time

    Who We Are:On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and...

  • Guest Services Ambassador and Ticket Taker/Usher

    2 months ago

    New York, United States Bills Service Full time

    ** Guest Services Ambassador and Ticket Taker/Usher** **Job Category****:** Stadium Experience **Requisition Number****:** GUEST01450 Showing 1 location **Job Details** **Description** **MISSION STATEMENT:** We will provide our Guests with the highest quality Guest Experience in a safe, clean, comfortable and friendly environment. Our goal is to make every...

  • Guest Service Representative

    6 days ago

    New York, United States The John Gore Organization, Inc. Full time

    THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway,...

  • Director Of Ticketing and Systems Optimization

    1 month ago

    New York, New York, United States teamworkonline Full time

    Who We Are:On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and...

  • Ambassador / Ticket Agent

    3 months ago

    New York, United States New York Cruise Line Full time

    Job DescriptionJob Description New York Cruise Lines (NYCL) is the parent company of industry-leading marine-based sightseeing, transportation, dining and entertainment businesses that emphasize the ultimate in hospitality set to the beauty of the NYC skyline. NYCL owns and operates over 20 ships, including the most extensive and modern fleet in the...

  • Event Ticketing and Hospitality Specialist

    5 days ago

    New York, New York, United States Sumitomo Mitsui Banking Corporation (SMBC) Full time

    Role OverviewAt Sumitomo Mitsui Banking Corporation (SMBC), we are a leading global financial institution with a rich history and a commitment to excellence. We are seeking a dedicated Ticket & Hospitality Coordinator to oversee and manage all aspects of ticketing and hospitality for client entertainment events, including sporting events, concerts, and other...

  • Customer Support with Ticket Management

    4 weeks ago

    New York, United States PRIDE Healthcare Full time

    Job DescriptionJob DescriptionHello Job Seekers,Hope you are doing well. I am Mohit Saini from Pride health and hiring for the below mentioned roles, Please let me know if you are available or looking for a job change. Please refer your friends/colleague if you are not looking for this opportunity. Title: Customer Support with Ticket...

  • LN Concerts, Ticketing Assistant

    5 days ago

    New York, United States Live Nation Full time

    Job Summary WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live...

  • Lead Field Service Representative

    3 weeks ago

    New York, New York, United States Daniels Health Full time

    2.5 New York, NY New York, NY Full-time Full-time From $23 an hour From $23 an hour 1 day ago 1 day ago 1 day ago Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative.This position is responsible for the inspection and servicing of all products within their assigned hospital or medical...

  • Lead Field Service Representative

    1 month ago

    New York, New York, United States Daniels Health Full time

    Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf...

  • Client Service Representative

    2 months ago

    New York, United States Business Wire Full time

    ???? **Privacy Notice** **Client Service Representative - Lead** New York, NY (Remote) / Sales / Full Time Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and thats just the beginning! ...

  • Usher/Ticket Taker

    3 months ago

    New York, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Client Support Specialist with Ticketing Expertise

    6 hours ago

    New York, New York, United States PRIDE Healthcare Full time

    Job OverviewGreetings Job Seekers,I am Mohit Saini from Pride Health, currently seeking candidates for the position outlined below. If you are interested or know someone who might be, please feel free to reach out.Position: Client Support Specialist with Ticketing ExpertiseLocation: New York, NYWorking Hours: 8 AM - 4 PMContract Duration: 6 Months (with...

  • Customer Services Representative

    4 weeks ago

    New Orleans, United States Global Parking Systems LLC Full time

    Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Applicants must be available to work nights and weekends. Position to start immediately. Night differential. PURPOSE: Interface with the general public to professionally accept payments, apply...

  • Customer Services Representative

    3 months ago

    New Orleans, United States GLOBAL PARKING SYSTEMS Full time

    Job DescriptionJob DescriptionGlobal Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Applicants must be available to work nights and weekends. Position to start immediately. Night differential. PURPOSE: Interface with the general public to professionally...

  • Future Notification: Account Executive, Ticket Sales

    4 weeks ago

    New York, New York, United States teamworkonline Full time

    *FUTURE NOTIFICATION ONLY*Want to join a DBH team, but don't see any openings at the moment? Apply here, and we will reach out to you once positions open upAbout Diamond Baseball Holdings: DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment. We are always...

  • Event Ticketing and Hospitality Specialist

    5 days ago

    New York, New York, United States Sumitomo Mitsui Banking Corporation (SMBC) Full time

    Role OverviewAt Sumitomo Mitsui Banking Corporation (SMBC), we are seeking a dedicated Ticket & Hospitality Coordinator to oversee and manage all aspects of ticketing and hospitality for client entertainment events. This includes a variety of occasions such as sporting events, concerts, and special gatherings within the Americas Division.Key...

  • Event Ticketing Coordinator

    6 days ago

    New Orleans, Louisiana, United States Orpheum Theater Manager LLC Full time

    Job OverviewThe Event Ticketing Coordinator plays a vital role in managing the ticketing operations for events. This position is highly interactive, requiring collaboration with various stakeholders including ticketing personnel, management, artists, and venue guests.Key ResponsibilitiesFacilitate ticket order processing through various channels including...

  • Event Ticketing and Hospitality Specialist

    10 hours ago

    New York, New York, United States Sumitomo Mitsui Banking Corporation (SMBC) Full time

    Position OverviewAt Sumitomo Mitsui Banking Corporation (SMBC), we are seeking a dedicated Ticket & Hospitality Coordinator to oversee and manage all aspects of ticketing and hospitality for client entertainment events. This role encompasses various events, including sporting events, concerts, and special gatherings within the Americas Division.Key...