Director of Ticketing, Sales, and Service

2 weeks ago

New York, United States teamworkonline Full time

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the worldâs most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

POSITION OVERVIEW:

We are seeking a highly skilled and collaborative Director of Ticketing, Sales, and Service to lead the ticketing operations for the FIFA World Cup 2026â¢. In this senior role, you will be responsible for overseeing all aspects of ticketing, ensuring the seamless execution of one of the most complex and high-profile ticketing operations in the world. Working closely with the sales operations team, you will ensure that all processes and alignments are meticulously planned and executed. Your focus will be on overseeing the entire ticketing lifecycle, from strategic planning to customer service, ensuring a world-class experience for millions of fans globally.

The ideal candidate will have extensive experience in large-scale ticketing operations, with a proven ability to align cross-functional teams and deliver high-quality solutions on a global stage.

KEY RESPONSIBILITIES:

  • Lead and manage all ticketing operations, including sales operations, distribution, and customer service.

  • Design and implement processes to handle large-scale sales and distribution, ensuring efficiency and accuracy.

  • Integrate and manage advanced ticketing systems to support a seamless experience.

  • Implement dynamic pricing models and inventory management to optimize sales.

  • Ensure high levels of customer service across all ticketing touchpoints.

  • Develop and enforce protocols to resolve ticketing issues swiftly, ensuring a positive fan experience.

  • Continuously enhance the ticketing experience based on customer feedback.

  • Oversee the accurate and timely distribution of tickets and related services.

  • Coordinate with internal teams and external partners to ensure seamless delivery and compliance with FIFAâs standards.

  • Build and maintain strong relationships with FIFA, local organizing committees, stadium management, and other key stakeholders.

  • Serve as the primary liaison for all ticketing-related communications.

  • Manage budgets for ticketing operations, ensuring financial accuracy and alignment with organizational goals.

  • Lead financial reconciliation and reporting for ticket sales, ensuring transparency.

  • Lead, mentor, and develop a high-performing team of ticketing, sales, and customer service professionals.

QUALIFICATIONS:

  • Bachelorâs degree in Business, Sports Management, Sales, or a related field; Masterâs degree preferred.

  • 10+ years of experience in ticketing operations, with at least 5 years in a senior leadership role, preferably in large-scale international events.

  • Proven track record in managing and optimizing large-scale ticketing operations for major sports events.

  • Strong analytical and strategic planning skills.

  • Excellent communication and interpersonal skills, with experience in stakeholder management.

  • Proficiency with advanced ticketing systems and technology platforms.

  • Ability to lead and collaborate effectively with diverse international teams.

  • Exceptional problem-solving and decision-making abilities, particularly in high-pressure environments.

ADDITIONAL COMPETENCIES:

  • Fluency in multiple languages a plus, particularly Spanish, and French.

  • Crisis management skills, able to manage high-pressure situations and make quick decisions that align with both strategic objectives and operational needs.

  • Adaptability and flexibility, with the capacity to respond swiftly to changes in the market or operational challenges.

  • Strong project management skills, capable of overseeing multiple projects simultaneously and delivering results on time and within budget.

  • Customer-centric mindset, ensuring that all ticketing operations enhance the fan experience and meet the expectations of a diverse, global audience.

PERSONAL ATTRIBUTES:

  • High ethical standards and integrity, reflecting the values and spirit of the FIFA organization.

  • Innovative and creative thinking, to continuously improve and redefine ticketing practices and customer engagement.

  • Detail-oriented, with a focus on precision and accuracy in all aspects of ticketing and event operations.

  • Resilience and endurance, with the stamina to manage long hours and intense work schedules, especially during the event planning and execution phases.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weâ¯understand this can only be accomplished when we lead with a lens of diversity,â¯equity,â¯andâ¯inclusionâ¯inâ¯everything we do. As a global companyâ¯thatâ¯drivesâ¯culture,â¯weâ¯strive to reflect theâ¯worldâsâ¯diverseâ¯voices.â¯â¯

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.  Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.


Hiring Range Minimum:

$131,250 annually

Hiring Range Maximum:

$175,000 annually

  • Director, Athletics Ticket Sales

    1 month ago

    New Orleans, Louisiana, United States Tulane University Full time

    Position Summary: The Director of Athletics Ticket Sales will work directly with the Assistant Athletic Director of Ticket Sales & Service to develop and implement comprehensive sales plans to drive revenue for Tulane Athletics. This person will oversee sales of the ticket office on a daily basis and manage the ticket sales staff with the goal of...

  • Executive Director of Venue Operations

    3 days ago

    New York, New York, United States The Ticketing Business Full time

    About the RoleThe Ticketing Business is seeking an experienced Executive Director of Venue Operations to join our team. As a key member of our operations team, you will be responsible for the overall management of our venue, ensuring that it operates to the highest possible standards.Key ResponsibilitiesOversee the day-to-day operations of the venue,...

  • Director Of Ticketing and Systems Optimization

    2 months ago

    New York, New York, United States teamworkonline Full time

    Who We Are:On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and...

  • Sales Director

    2 days ago

    New York, New York, United States Sales Geek Full time

    About Sales GeekSales Geek is a pioneering organization that has revolutionized the sales industry with its award-winning business model. Established in 2017 by our founder Richard Few in the UK, we have created a unique and phenomenally successful business that enables franchisees to earn a significant income working just ten to fourteen days a month.We are...

  • Guest Services Ambassador and Ticket Taker/Usher

    2 months ago

    New York, United States Bills Service Full time

    ** Guest Services Ambassador and Ticket Taker/Usher** **Job Category****:** Stadium Experience **Requisition Number****:** GUEST01450 Showing 1 location **Job Details** **Description** **MISSION STATEMENT:** We will provide our Guests with the highest quality Guest Experience in a safe, clean, comfortable and friendly environment. Our goal is to make every...

  • Lead Ticket Services Representative

    2 months ago

    New York, United States SIGNATURE THEATRE COMPANY, Inc. Full time

    Job Type Part-time Description LEAD TICKET SERVICES REPRESENTATIVE-SIGNATURE THEATRE Signature Theatre, one of New York's leading off-Broadway theatres, is seeking a LEAD TICKET SERVICES REPRESENTATIVE for The Pershing Square Signature Center on West 42nd Street. About Signature Signature Theatre is an artistic home for storytellers. Founded in 1991,...

  • Ticket Services Representative

    2 months ago

    New York, United States SIGNATURE THEATRE COMPANY, Inc. Full time

    Job Type Part-time Description TICKET SERVICES REPRESENTATIVE-SIGNATURE THEATRE Signature Theatre, one of New York's leading off-Broadway theatres, is seeking a TICKET SERVICES REPRESENTATIVE for The Pershing Square Signature Center on West 42nd Street. About Signature Signature Theatre is an artistic home for storytellers. Founded in 1991, Signature...

  • Account Executive, Ticket Sales Representative

    23 hours ago

    New York, New York, United States AEG Full time

    About Diamond Baseball HoldingsDBH is a professional management company that supports, promotes, and enhances Minor League Baseball through innovation, best practices, and investment. We are a dynamic organization with 35 teams across North America, headquartered in New York City.Job SummaryWe are seeking a highly motivated and results-driven Account...

  • Theatre Operations Manager

    5 days ago

    New York, New York, United States The Ticketing Business Full time

    **Job Summary**The Ticketing Business is seeking an experienced Executive Director of Venue Operations to join our team. As a key member of our operations team, you will be responsible for the overall management of our venues, ensuring they operate to the highest possible standards.**Key Responsibilities**Develop and implement business plans to maximize...

  • Ticket Sales and Sponsor Relationship Manager

    4 months ago

    New Rochelle, New York, United States teamworkonline Full time

    This job opportunity's compensation is fully commission-based and may include pre-approved expenses covered. The Ticket Sales and Sponsor Relationship Manager will work closely with the General Manager, Director of Operations and Marketing Director and will be involved in the sales and marketing strategy of the New York Empire. This individual will support...

  • Ticket Sales and Sponsor Relationship Manager

    3 months ago

    New Rochelle, United States teamworkonline Full time

    This job opportunity's compensation is fully commission-based and may include pre-approved  expenses covered.  The Ticket Sales and Sponsor Relationship Manager will work closely with the General Manager, Director of Operations and Marketing Director and will be involved in the sales and marketing strategy of the New York Empire. This individual...

  • Account Manager, Ticket Sales, Service

    5 days ago

    New York, United States teamworkonline Full time

    Our league was born out of a collective desire to empower ourselves and reimagine women’s hockey. Here, we combine grit with grace and speed with style. We move beyond discrimination in a spirit of togetherness. We elevate every one of our athletes. We commit to taking risks that will drive our growth. And we challenge ourselves to inspire future...

  • Ticket Sales Associate

    2 weeks ago

    New Orleans, Louisiana, United States Live Nation Entertainment Full time

    Position Overview:As a vital member of our team, you will be responsible for facilitating ticket sales and ensuring a positive experience for our guests.Key Responsibilities:Manage ticket sales through various channels, including in-person and over the phone.Handle cash transactions, adhering to bank and checkout procedures.Deliver exceptional customer...

  • Director of Sales

    3 days ago

    New York, New York, United States On Location Inc. Full time

    About the RoleWe are seeking a seasoned sales leader to join our team as the Director of Sales for FIFA World Cup 26. As a key member of our sales team, you will be responsible for leading and managing the inbound sales team, developing strategies to maximize inbound sales opportunities, and ensuring exceptional customer experience.Key...

  • Future Notification: Account Executive, Ticket Sales

    1 month ago

    New York, New York, United States teamworkonline Full time

    *FUTURE NOTIFICATION ONLY*Want to join a DBH team, but don't see any openings at the moment? Apply here, and we will reach out to you once positions open upAbout Diamond Baseball Holdings: DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment. We are always...

  • Director Of Ticketing and Systems Optimization

    2 months ago

    New York, United States teamworkonline Full time

    Who We Are:On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and...

  • Ticket Sales Representative

    3 days ago

    New Orleans, Louisiana, United States ASM Global Full time

    About the RoleASM Global, a leading provider of public assembly facilities, is seeking a skilled Ticket Seller to join our team at the Caesars Superdome. As a Ticket Seller, you will be responsible for providing exceptional customer service and ensuring a seamless ticket purchasing experience for our patrons.Key ResponsibilitiesAccept payments from patrons...

  • Director of Sales Operations

    1 day ago

    New York, New York, United States AEG Full time

    About the RoleWe are seeking a highly experienced and results-driven Director of Sales Operations to lead our inbound sales team and drive revenue growth for our premium events. As a key member of our sales leadership team, you will be responsible for developing and implementing effective sales strategies, managing a high-performing team, and delivering...

  • Field Sales Associate

    3 weeks ago

    New York, United States JAD Transportation, Inc. Full time

    FIELD SALES ASSOCIATES Gray Line CitySightseeing NY Sell double decker bus tours in (Manhattan) New York City and day trips to various locations. Located in heavy pedestrian traffic areas of Manhattan. Must promote tours and sell tickets. Must be able to stand on their feet for entire shift Must be able to walk from Cashier to location assigned in Midtown ...

  • Future Notification: Account Executive, Ticket Sales

    4 weeks ago

    New York City, United States teamworkonline Full time

    *FUTURE NOTIFICATION ONLY*Want to join a DBH team, but don't see any openings at the moment? Apply here, and we will reach out to you once positions open up!About Diamond Baseball Holdings: DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment. We are...