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Customer Relations Specialist, PSA

2 months ago

Jersey City, United States Collectors Full time

We're looking for a

Customer Relations Specialist

to join our PSA Customer Relations team. The ideal candidate will have at least 4 years of strong customer relations skills within a customer service environment. You should have experience managing customer resolutions, processing and investigating claims, shipping and handling, and possess excellent communication skills. This full-time position is based in Jersey City, NJ. What You'll Do: Exercise discretion and sound judgment when engaging with all parties Collaborate with Operations and other departments to find solutions for customer responses Provide accurate information using department protocols Resolve queries by determining the cause and explaining the best solution Maintain accounts by processing adjustments Update department spreadsheet of incoming orders Escalate unresolved issues to the appropriate lead/supervisor Who You Are: High school diploma or equivalent; college degree preferred At least 4 years of relevant customer relations experience Strong problem-solving and communication skills Excellent listening skills and an empathetic voice Organized, detail-oriented, and strong interpersonal skills Knowledgeable in Google Workspace systems Knowledgeable in utilizing Salesforce preferred Physical Requirements: Sitting Walking Standing Bending neck Hand Use Hourly Rate:

The estimated hourly range for this position is $23.50. Compensation varies based on factors like location, job level, experience, and skill set. Reasons To Join Us: Health Insurance: Medical, Dental, and Vision coverage 401(K) Matching Plan Paid Vacation and Holidays Employee Discounts on select grading services Flexible Hours and Fun Working Environment Candidates must be authorized to work in the United States.

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