Customer Relations Specialist

2 weeks ago


Jersey City, New Jersey, United States 225 ST PAULS CONDO ASSOC INC Full time
Job OverviewBenefits and Advantages
  • Generous Paid Time Off
  • Opportunities for Career Advancement
Position Summary
We are looking for a Customer Relations Specialist to become a vital part of our organization. In this position, you will engage with clients to understand their requirements, handle inquiries, address concerns, and deliver effective solutions that guarantee a positive customer service experience with our organization. The ideal candidate possesses a friendly demeanor, is proficient with technology, and can maintain composure in challenging situations.

Key Responsibilities
  • Manage a substantial volume of incoming calls and emails
  • Determine the purpose of customer interactions, gather pertinent information, and offer solutions
  • Utilize established scripts for various customer service scenarios
  • Employ effective customer service techniques to foster rapport and build lasting relationships with clients
  • Record all customer interactions accurately
  • Aim to meet individual and team performance targets
  • Participate in training sessions to enhance skills and knowledge
  • Support residents during their move-in and move-out processes
Required Qualifications
  • High school diploma or equivalent
  • Prior experience in a Customer Service role or similar position is advantageous
  • Proficient in using computers and customer management systems
  • Exceptional verbal communication and phone skills
  • Knowledge of active listening strategies
  • Ability to perform well under pressure
  • Highly organized with strong time management and prioritization skills


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