Customer Relations Specialist
2 weeks ago
- Generous Paid Time Off
- Opportunities for Career Advancement
We are looking for a Customer Relations Specialist to become a vital part of our organization. In this position, you will engage with clients to understand their requirements, handle inquiries, address concerns, and deliver effective solutions that guarantee a positive customer service experience with our organization. The ideal candidate possesses a friendly demeanor, is proficient with technology, and can maintain composure in challenging situations.
Key Responsibilities
- Manage a substantial volume of incoming calls and emails
- Determine the purpose of customer interactions, gather pertinent information, and offer solutions
- Utilize established scripts for various customer service scenarios
- Employ effective customer service techniques to foster rapport and build lasting relationships with clients
- Record all customer interactions accurately
- Aim to meet individual and team performance targets
- Participate in training sessions to enhance skills and knowledge
- Support residents during their move-in and move-out processes
- High school diploma or equivalent
- Prior experience in a Customer Service role or similar position is advantageous
- Proficient in using computers and customer management systems
- Exceptional verbal communication and phone skills
- Knowledge of active listening strategies
- Ability to perform well under pressure
- Highly organized with strong time management and prioritization skills
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