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Customer Care Specialist

2 months ago

Lake Mary, United States Serenity Healthcare Full time $20
Job DescriptionJob Description

TMS Tech (Customer Care Specialist) 
 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Lake Mary, FL office. Your primary responsibility will be helping patients heal using TMS treatment.   
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  
 
Benefits  

  • Launch a career in healthcare with no experience 

  • Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision) 

  • 20 days off annually (10 PTO days and 10 Holidays) 

  • Paid TMS training program   

  • Employee access to Serenity’s treatment options 

Responsibilities   

  • Build relationships with patients built around gratitude 

  • One on one coaching and commitment to patients during treatment 

  • Work autonomously to determine goals and best coaching strategies with your patients 

  • Own outcomes of patient treatment 

Qualifications  

  • High School Diploma/ GED.    

  • Strong customer service mindset.   

  • Three years’ work experience in customer service required  

  • Excellent verbal and written communication, and basic math skills.    

  • Well-versed in de-escalation skills and ability to connect with individuals.  

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  
 
Learn More About Us  

  • About Serenity Healthcare  

  • Serenity’s Provided Services  

  • Meet our Patients  

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