Client Service Representative

2 weeks ago


Charlottesville, United States VetEvolve VA LLC Full time

Job Type Full-timeDescriptionVETSS is a general practice and urgent care hospital located in Charlottesville, VA. We are seeking a part-time or full-time Client Service Representative to join our team. The Client Service Representative (CSR) is a vital member of our team, being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills. Responsibilities include but are not limited to: Managing the appointment schedule Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questionsChecking patients in and out; processing payments Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospitalMaintaining the lobby and entrance to ensure a safe and clean environment Ensuring accurate patient and client information in our systemPreparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurateBenefits include: Competitive salaryHealth/dental/vision 401kGenerous pet discount programPaid time off CE opportunitiesUniform allowance Career growth opportunitiesFlexible schedule RequirementsEffective written and oral communication skills Basic veterinary knowledge and terminology Proficient with office software and equipment Able to stand and/or sit for extended period of time; shifts range from 9-12 hoursClient-focused and compassionate attitude Able to adapt and remain calm in stressful situations Available to work some weekend shifts



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