Customer Service Representative

3 months ago

Charlottesville, United States vacle Full time

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

You will be required to respond to customers' queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions.

In addition to this, you should be well-versed with our company's policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities

  • Update and maintain customer information in the database.
  • Understand the kind of services we offer during the job training.
  • Provide customers with all the information that they require.
  • Keep track of customer accounts by recording their account information and the issues they have reported.
  • Handle customer complaints actively and ensure its resolution on time.
  • Take orders and calculate the charges by processing customers' information.
  • Answer customer questions and maintain healthy relationships with the customers.
  • Review customer accounts for any changes.
  • Resolve customer complaints on time and ensure the quality of services is maintained.
  • Handle change in policies of the company and explain them to the customer.
  • Generate sales leads for our clients.
  • Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
  • Bachelor's degree in any discipline. High School Diploma with relevant experience will also be considered.
  • 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
  • Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
  • Knowledge of social media will be an added benefit.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.

  • Customer Service Representative

    1 month ago

    Charlottesville, United States Albemarle Heating & Air Inc Full time

    Albemarle Heating & Air - Customer Service Representative Are you a highly motivated individual who's ready to start a new career in the HVAC & Plumbing field? Do you enjoy solving problems and providing exceptional customer service? If so, Albemarle Heating & Air has an immediate opening in Charlottesville, VA. At Albemarle Heating & Air, we are dedicated...

  • Customer Service Representative

    4 weeks ago

    Charlottesville, Virginia, United States Sentara Full time

    Customer Service RepresentativeSentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral work.Key...

  • Customer Service Representative

    2 months ago

    Charlottesville, United States Thomas Jefferson Foundation Full time

    Customer Service Representatives (Temporary) Monticello is seeking dedicated representatives to work in our office located in Ivy (about 20 minutes west of Charlottesville, VA). They will be welcomed to a friendly small-knit team and directly contribute to the rapid growth of the retail arm of our historic mission. We will look to the Customer Service...

  • Customer Service Representative

    5 days ago

    Charlottesville, Virginia, United States Carroll Water Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for promoting our whole home water systems at events, trade shows, and other promotional activities.Key Responsibilities:Represent our...

  • Customer Service Representative

    4 days ago

    Charlottesville, Virginia, United States Albemarle Heating & Air Inc Full time

    Customer Service RepresentativeAt Albemarle Heating & Air, we're seeking a highly motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you'll play a crucial role in ensuring the quality of our customers' HVAC & Plumbing systems.Responsibilities:Interact with customers via telephone, email,...

  • Customer Service Representative

    3 weeks ago

    Charlottesville, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral...

  • Customer Service Representative

    5 days ago

    Charlottesville, Virginia, United States Carroll Water Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for promoting our whole home water systems and providing exceptional customer service to our clients.Responsibilities:Represent our...

  • Customer Service Representative

    3 weeks ago

    Charlottesville, Virginia, United States Albemarle Heating & Air Inc Full time

    Customer Service RepresentativeAre you a motivated individual looking to start a new career in the HVAC & Plumbing field? Do you enjoy solving problems and providing exceptional customer service? Albemarle Heating & Air has an immediate opening in Charlottesville, VA.Job SummaryWe are seeking a Customer Service Representative to join our team. As a key...

  • Customer Service Representative

    3 weeks ago

    Charlottesville, Virginia, United States Hunter Wyant - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our...

  • Customer Service Representative

    3 weeks ago

    Charlottesville, Virginia, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer orders using our technology and Point of Sales...

  • Customer Service Representative

    2 days ago

    Charlottesville, Virginia, United States Carroll Water Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for promoting our whole home water systems at events, trade shows, and other promotional activities.Key Responsibilities:Represent our brand and engage with potential customers to...

  • Customer Service Representative

    5 days ago

    Charlottesville, Virginia, United States Albemarle Heating & Air Inc Full time

    Customer Service RepresentativeAt Albemarle Heating & Air, we are dedicated to delivering exceptional customer experiences in the HVAC and plumbing industry. As a Customer Service Representative, you will play a vital role in ensuring the health, safety, and comfort of our customers by providing top-notch support and resolving issues efficiently.Key...

  • Customer Service Representative

    4 weeks ago

    Charlottesville, Virginia, United States Sentara Healthcare Full time

    Customer Service RepresentativeSentara Healthcare is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling...

  • Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States Food Lion Full time

    Job Summary We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Food Lion. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and safe shopping environment, and working collaboratively with other associates to achieve sales and...

  • Customer Service Representative

    4 weeks ago

    Charlottesville, Virginia, United States Tiger Fuel Company Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Tiger Fuel Company. As a key member of our service team, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    1 month ago

    Charlottesville, Virginia, United States Sentara Full time

    Customer Service RepresentativeSentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and...

  • Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States Charlottesville Noland Full time

    Customer Service Representative Job DescriptionWinsupply of Charlottesville is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers at the counter sales area and through various...

  • Customer Service Representative

    4 days ago

    Charlottesville, Virginia, United States Charlottesville Noland Full time

    Job Title: Customer Service RepresentativeWinsupply of Charlottesville is seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers at the counter sales area and through various communication...

  • Senior Customer Service Representative

    4 months ago

    Charlottesville, United States The University of Virginia Full time

    Student Financial Services (SFS) seeks applications for three Senior Student Service Representatives to join their team at the University of Virginia (UVA). Student Financial Services is dedicated to providing students, alumni and their families with Customer Service, Customer Service Representative, Representative, Diversity, Senior, Financial, Retail,...

  • Customer Service Representative

    4 hours ago

    Charlottesville, Virginia, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring orders are accurate and organized, and for creating a...