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    Newark, New Jersey, United States PSEG Full time

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  • Customer Experience Coordinator

    7 hours ago

    Newark, United States Munich Airport NJ LLC Full time

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  • Customer Experience Coordinator

    2 days ago

    Newark, United States Munich Airport NJ LLC Full time

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  • Customs Trade Coordinator

    1 month ago

    Newark, United States Fedex Ground Full time

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  • Customs Trade Coordinator

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    Newark, United States FedEx Logistics Full time

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  • Administrative Coordinator for Custom Shop

    5 days ago

    Newark, New Jersey, United States Fabuwood Cabinetry Corp Full time

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  • Logistics Coordinator

    2 days ago

    Newark, United States Value Industry, Inc. Full time

    Company Description For all your container service needs, come to Value Industry Inc. in Newark, NJ. With over 25 years of experience, we are a reliable logistics company that transports goods all over the U.S. Customers value our on-time service and excellent customer support. We are dedicated to providing cost-effective solutions and prompt issue...

  • Logistics Coordinator

    1 day ago

    Newark, United States Value Industry, Inc. Full time

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  • Customer Outreach Specialist

    1 month ago

    Newark, United States PSEG Full time

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  • Customer Outreach Specialist

    1 month ago

    Newark, United States PSEG Full time

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  • Customer Experience Ambassador

    2 days ago

    Newark, New Jersey, United States Munich Airport NJ LLC Full time

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  • Housing Program Coordinator

    6 days ago

    Newark, New Jersey, United States System One Full time

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  • Customer Service Representative

    3 months ago

    Newark, United States TAGHLEEF INDUSTRIES Full time

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  • Customer Support

    3 days ago

    Newark, United States AA2IT Full time

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  • Customer Support

    4 days ago

    Newark, United States AA2IT Full time

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    Newark, Ohio, United States Erin Curtis - State Farm Agent Full time

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  • Technical Support Coordinator

    1 month ago

    Newark, United States Vi Living Full time

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  • Program Coordinator

    5 days ago

    Newark, Delaware, United States Discover Financial Services Full time

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  • Logistics Coordinator

    1 week ago

    Newark, United States Manpower Full time

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  • Office Coordinator

    3 weeks ago

    Newark, United States Staffing Boutique, Inc. Full time

    Staffing Boutique is pleased to notify you of a new temporary opportunity as an Office Coordinator.If interested, please respond ASAP if with a resume attached as a Word or PDF document.POSITION: Office CoordinatorORGANIZATION: FoundationLOCATION: Newark, NJHOURS: Schedule would be 3 days per week, generally Tuesday, Wednesday, Thursday, regular 9:00 am -...

9527 Customer Relations Coordinator

2 months ago

Newark, United States Public Service Enterprise Group Inc Full time

Job Summary The Customer Relations Coordinator is the primary point-of-contact in resolving escalated telephone and written customer inquiries directed to the Board of Public Utilities (BPU), company executives, external agencies such as the Better Business Bureau, governmental agencies, the media as well as other channels. The Coordinator/Consultant is responsible for working with the various lines of business to gather the necessary information to ensure resolution from the perspective of the customer, the company and the BPU as appropriate. The position is also responsible for identifying root causes of the inquiries and making improvement recommendations to prevent recurrence. Job Responsibilities Investigate customer inquiries from Board of Public Utilities(BPU), outside agencies and directly into Customer Relations; document what occurred in SAP, i-Sight and the BPU system; Work with the lines of business and BPU to assure appropriate resolution in a timely manner and in adherence to all company guidelines and policies; Provide guidance to lines of business regarding appropriate resolution. Directly interface and negotiate with customers to resolve issues including sending written letters/documentation as needed. Handle incoming calls from customers who are escalating their concerns. Conduct root-cause analysis of customer inquiries; determine responsibilities and accountabilities; recommend corrective actions and process improvements to prevent recurrence. Investigate more complicated, higher profile, customer inquiries received from channels above plus those directed to company executives; Work with the lines of business to assure appropriate resolution. Directly interface and negotiate with customers to resolve issues including sending written letters/documentation as needed. Conduct root-cause analysis of customer inquiries; determine responsibilities and accountabilities; recommend corrective actions and process improvements to prevent recurrence. Provide monthly and ad hoc reports to the lines of business and for scorecard Job Specific Qualifications Required: Bachelor's degree plus 1-3 years of customer service/relations experience. In lieu of a degree, 7 years of experience. Proficient in Microsoft Office applications particularly Word and Excel Proficient in SAP/CRM Demonstrated listening and communication (oral and written) skills Demonstrated interpersonal, dispute- resolution and negotiation skills Ability to build and maintain effective partnerships within and across organizations Working knowledge of electric & gas tariffs and New Jersey Administrative Code Broad understanding of utility-wide operations and Customer Operations functions Desired: Demonstrated knowledge of Gas, Electric and Customer Operations policies and processes Proficiency in the BPU/I-Sight case-management system Root cause analysis/process improvement experience Minimum Years of Experience 1 year of experience Education Bachelor Certifications None Noted

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