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Customer Experience Ambassador
2 months ago
About the Role:
Munich Airport NJ LLC is seeking a highly motivated and detail-oriented Customer Experience Coordinator to join our team. As a key member of our operations team, you will play a vital role in enhancing the overall passenger experience by identifying opportunities for improvement and driving the resolution of open issues across the terminal.
Key Responsibilities:
- Inspections & Monitoring:
- Conduct regular walkthroughs and inspections of restaurants, shops, and other terminal facilities to assess service quality, cleanliness, and operational efficiency.
- Identify areas for improvement and ensure all aspects of the customer journey meet our high standards.
- Open Item List Management:
- Lead the management of the company-wide Open Item List, pushing teams to resolve open issues by offering constructive feedback and motivating them toward timely solutions.
- Act as the central point of contact for coordinating the resolution of issues identified during inspections or walkthroughs, offering support and guidance to involved teams.
- Training Coordination:
- Set up and manage training schedules for customer experience training sessions, tracking participation and outcomes to ensure continuous learning and development.
- Feedback Coordination:
- Collect, track, and coordinate responses to customer feedback, ensuring that every concern is addressed promptly and effectively.
Qualifications & Requirements:
- Education & Experience:
- Bachelor's degree or equivalent work experience in Customer Experience, Business, Hospitality, Aviation, or a related field.
- Previous experience in a customer-facing role, preferably within the aviation or travel industry, is a plus but not required.
- Skills & Competencies:
- Strong communication skills with the ability to engage and motivate diverse teams.
- Detail-oriented with excellent organizational and multitasking abilities.
- Problem-solving mindset with a proactive approach to identifying and addressing issues.
- Ability to work collaboratively across different teams and departments.
- A passion for improving the customer experience.
- English Native Speaker.
- Personal Attributes:
- Friendly, approachable, and empathetic with a natural ability to build relationships with others.
- Motivated and self-driven, with a keen interest in learning and growing within the role.
