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Component Sales Coordinator

3 months ago

Beloit, United States Fairbanks Morse Engine Full time

Posted Friday, December 22, 2023 at 5:00 AM Summary

The Component Sales Coordinator is an entry-level position responsible for tracking and prioritizing all inbound customer inquiries, including phone calls, requests for quotations, and order updates. The CSC works in a fast-paced environment and must be able to successfully manage numerous inquiries simultaneously, while also bringing them to resolution as quickly as possible. The ideal candidate will be highly motivated, flexible, and customer centric. Principle Duties and Responsibilities

Manage all incoming customer inquiries and assign to Component Sales team members for execution Respond to inbound phone or email leads, and work to identify a solution to the customer inquiry Review customer purchase orders and process orders, with strong attention to details Create post-sale documentation, including Certificates of Conformance and Long-Term Packaging letters Maintain accurate records of all order documentation, including purchase orders and sales order acknowledgements Monitor customer portals to identify new sales opportunities Create and update customer records in SalesForce Audit orders and proactively fix discrepancies with part numbers, quantities, shipping addresses, or sell prices Support reporting requests to help drive sales activities Attend internal training to strengthen industry and/or product knowledge Other duties as assigned Qualifications and Educational Requirements

Bachelor’s degree in Business or related field required Prior internship within business-related field preferred High degree of written and verbal communication, ability to handle multiple assignments simultaneously Ability to work independently, and support both internal and external customers and teams High level of interpersonal skills in a customer service environment Must be customer focused, proactive and driven to succeed Must be professional, customer focused, enthusiastic, driven to succeed with a high degree of interpersonal skills MS Office skills including Word, Excel, and Outlook This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate. This specification is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

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