Inside Sales Coordinator

2 days ago


Beloit, Wisconsin, United States Fairbanks Morse Defense Full time
Inside Sales Coordinator

At Fairbanks Morse Defense, we're seeking a highly motivated and detail-oriented Inside Sales Coordinator to join our team. As a key member of our sales team, you will be responsible for tracking and prioritizing all inbound customer inquiries, including phone calls, requests for quotations, and order processing.

Key Responsibilities:
  • Manage all incoming customer inquiries and assign to Component Sales team members for execution
  • Respond to inbound phone or email leads, and work to identify a solution to the customer inquiry
  • Review customer purchase orders and process orders, with strong attention to details
  • Create post-sale documentation, including Certificates of Conformance and Long-Term Packaging letters
  • Maintain accurate records of all order documentation, including purchase orders and sales order acknowledgements
  • Monitor customer portals to identify new sales opportunities
  • Create and update customer records in SalesForce
  • Audit orders and proactively fix discrepancies with part numbers, quantities, shipping addresses, or sell prices
  • Support reporting requests to help drive sales activities
  • Attend internal training to strengthen industry and/or product knowledge
Requirements:
  • High school degree or Associate's degree, preferred
  • Prior internship within business-related field preferred
  • High degree of written and verbal communication, ability to handle multiple assignments simultaneously
  • Ability to work independently, and support both internal and external customers and teams
  • High level of interpersonal skills in a customer service environment
  • Must be customer focused, proactive and driven to succeed
  • Must be professional, customer focused, enthusiastic, driven to succeed with a high degree of interpersonal skills
  • MS Office skills including Word, Excel, and Outlook
What We Offer:
  • Competitive benefits package including medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match
  • Paid time off, paid holidays, paid parental leave, and tuition reimbursement

Equal Opportunity Employer/Veterans/Disabled


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