Point of Sale Associate
2 weeks ago
As a Point of Sale Associate at WingStop, the individual will be responsible for processing customer orders and coordinating with kitchen personnel.
Effective communication with team members is essential to ensure timely service for guests.
The role requires balancing cash registers, addressing customer inquiries, and managing food replacements when necessary.
This position demands a collaborative team player, as it operates in a fast-paced environment that necessitates positive interactions with both customers and staff.
Key Responsibilities:- Welcome and greet customers entering the establishment or calling in.
- Take customer orders in-person and via phone; promote menu items and stay informed about new offerings and promotions.
- Process transactions accurately using cash, credit, and gift cards; confirm age for alcohol sales.
- Respond to customer questions and provide menu suggestions.
- Ensure all orders are fulfilled within company time standards.
- Check that all food items are visually appealing and verify orders before handing them to customers.
- Reconcile the cash register at the end of the shift and prepare for the next shift.
- Help maintain a tidy workspace; ensure the Front of House is clean and well-stocked.
- Adhere to safety and sanitation protocols; advocate for a safe working environment.
- Maintain a professional appearance in line with company standards.
- Handle customer complaints and escalate to management when necessary.
- Leave customers with a memorable and positive impression of their WingStop experience.
- Proficient in using computerized register (POS) systems.
- Strong cash handling abilities.
- Exhibit professionalism, politeness, and reliability, even in high-pressure situations.
- Excellent interpersonal and communication skills.
- Demonstrate integrity, honesty, and accountability.
- Previous cashier or restaurant experience is advantageous.
- Food Handler Certification is mandatory.
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