Guest Services Agent

2 months ago


Doral, United States Gale Hotel Full time

Current job opportunities are posted here as they become available. The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional manner. RESPONSIBILITIES: Welcome guests as they arrive and check them into their rooms. Answer phone calls and respond to guest inquiries. Handle guest complaints and resolve issues in a timely and professional manner involving management if needed. Process payments and maintain accurate guest records. Balance cash drawer by counting cash at the beginning and end of work shift. Monitor lobby and work area to determine customer flow. Know all essential aspects of our business operations. Assist guests with luggage and other requests. Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly. Maintain a clean and organized front desk area. Provide information about hotel amenities, local attractions, and restaurants. Upsell hotel services and amenities to guests. Ensure guest satisfaction throughout their stay. Work collaboratively with other staff, managers, and resources. Perform any other duties requested by Management. QUALIFICATIONS: Proven experience minimum 2 years as a Guest Service Agent or in a similar role, preferably in the hospitality industry. Knowledge of reservation and front desk systems. Good problem-solving skills. Ability to multi-task. Flexibility to work different shifts, including weekends and holidays. EDUCATION: High School degree, GED or Equivalent. LANGUAGE SKILLS: Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners. Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: Prolonged periods sitting at a desk and working on a computer or walking/sitting. Must be able to lift up to 15 pounds at times. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

#J-18808-Ljbffr


  • Front Desk Agent

    7 days ago


    Doral, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.20 Shift: 1st/2nd; must be available to work weekends and holidays. Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you...


  • Doral, Florida, United States Concord Hospitality Full time

    Position Overview:We are seeking a dedicated Guest Services Manager to oversee our front desk operations. This role is crucial in ensuring that our guests receive exceptional service and that our team operates smoothly.Key Responsibilities:- Deliver outstanding service to guests at all times.- Efficiently manage the check-in and check-out processes in a...


  • Doral, United States MUSEUM OF ICE CREAM Full time

    Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...


  • Doral, United States Manny Morin - State Farm Agent Miami FL Full time

    Responsive recruiter Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer...


  • Doral, Florida, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCheck-in and Check-out Process: Welcome...


  • Doral, Florida, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCheck-in and Check-out Process: Welcome...

  • Front Desk Agent

    1 week ago


    Doral, United States MCR Hotels Full time

    The Front Desk Agent at Hilton Miami Blue Lagoon is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...


  • Doral, Florida, United States AccorHotels Full time

    Company OverviewAt AccorHotels, we pride ourselves on fostering a vibrant and inclusive environment where teamwork and camaraderie thrive. Our culture is built on professionalism and mutual respect, creating a workplace where colleagues become friends.We are particularly proud to welcome both international travelers and local residents, enriching our...

  • Real Estate Agent

    1 month ago


    Doral, United States Weichert Full time

    Real Estate Agent Doral, Florida, 33166, United States Description Weichert is hiring a select number of professional real estate agents for this sales office. We are looking for people that are willing to obtain their real estate sales license or have recently completed their pre-license requirements. There are also openings for experienced real estate...

  • Purchasing Agent

    2 weeks ago


    Doral, United States Careerxchange Full time

    Job DescriptionJob DescriptionJob Title: Purchasing AgentLocation: Doral, FLJob Overview:Join a leading supplier of HVAC parts with a strong presence in both Florida and Latin America. This company specializes in providing high-quality HVAC components to a diverse customer base, including contractors, distributors, and end-users. With a reputation for...


  • Doral, United States Associa Full time

    Job Description The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly attitude, able to meets and greets residents; checks guests and service providers...


  • Doral, United States The Ritz-Carlton Full time

    Additional Information Job Number 24156225 Job Category Housekeeping & Laundry Location The Ritz-Carlton Coconut Grove Miami, 3300 SW Twenty Seventh Avenue, Coconut Grove, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a...

  • Night Audit

    4 weeks ago


    Doral, United States Boutique Hospitality Management Full time

    The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today! With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors. Job Description Night Auditors and desk agents are...

  • Procurement Agent

    3 days ago


    Doral, United States Boeing Distribution Services Inc. Full time

    Title: Procurement Agent Company: Boeing Distribution Location: Miami, FL This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options: Miami, FL Export Control: The position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R....

  • Resort Ambassador

    1 day ago


    Doral, Florida, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCheck-in and Check-out Process: Welcome...


  • Doral, United States Miami Hotel and Residences Full time

    SUMMARY: The Sales Office Receptionist is first point of contact for the sales office. Provides administrative support. Oversees all the duties of the front desk providing the highest level of service to our Sales Agents and guests, following company signature standards. RESPONSIBILITIES: Maintain an efficient system of communication between the Sales Agents...

  • Front Desk Agent

    6 days ago


    Doral, United States Marriott Full time

    Job Number 24139999 Job Category Rooms & Guest Services Operations Location Miami Marriott Biscayne Bay, 1633 North Bayshore Drive, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build...


  • Doral, United States Mannymorin Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...


  • Doral, Florida, United States Associa Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Associa. As a key member of our community management team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the safety and security of our residents.Key ResponsibilitiesCustomer Service:...


  • Doral, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Miami, FL, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you...