Front Desk Agent

2 weeks ago

Doral, United States Marriott Vacations Worldwide Full time

Hourly Rate: $18.20

Shift: 1st/2nd; must be available to work weekends and holidays.

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position


S ite Specific Perks

  • 15% off meals at independent restaurant, Havana 1957 (located inside building)

  • Work shoe credit through Shoes for Crews twice a year

  • Bi-annual team building events

  • Way to Go Incentive - $5 per name mention deposited onto Wisely card

  • Associates receive $1 for every qualified guest activated and sent to marketing desk for welcome gift or $5 for any qualified guest who agrees to attend a sales presentation

  • Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

  • Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)

  • Complementary parking in South Beach


As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.?

  • Answers telephone calls and routes calls to the proper department as applicable.???

  • May be asked to assist with bellman and runner duties depending on facility or location.


Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.


To Become a Guest Services Agent at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.

  • Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.?

  • Specific job duties may differ by property, size of team, or facility.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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