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Customer Service Specialist
4 weeks ago
About Aquila Engineering: Aquila Engineering operates on a global scale, consistently expanding its reach. Our mission is to revolutionize oil and gas operations with state-of-the-art digital technology, enhancing safety, efficiency, and sustainability across all sectors. Operating in numerous countries, we offer innovative solutions to our clients. Our core values—integrity, excellence, teamwork, quality, accountability, and alignment—form the foundation of our business and guide our hiring process. The Role: Customer Service Specialist We are seeking a motivated and personable Customer Service Specialist to join our dynamic team. This role is crucial for fostering positive relationships with our clients and ensuring they receive exceptional support and service. Key Responsibilities: Client Interaction: Act as the primary point of contact for customer inquiries, providing knowledgeable responses and solutions. Problem Resolution: Address and resolve customer issues promptly and effectively, ensuring high customer satisfaction. Data Management: Maintain accurate customer records and documentation of interactions in our CRM system. Product Knowledge: Stay informed about Aquila's products and services to provide accurate and up-to-date information to customers. Collaboration: Work closely with the sales and marketing teams to enhance customer engagement and support sales initiatives. Feedback Collection: Gather and relay customer feedback to help improve products, services, and customer experience. Qualifications: Educational Background: A Bachelor's degree in Business Administration, Communications, or a related field is preferred. Experience: Previous experience in customer service or a related role is desirable. Skills: Excellent communication and interpersonal skills, with a strong ability to build relationships. Ability to manage multiple tasks in a fast-paced environment. Technical Proficiency: Familiarity with CRM systems and basic software tools. Commitment to Diversity: Aquila Engineering is an equal opportunity employer. We value diversity and strive to create an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, national origin, gender, disability, or any other characteristic protected by law. #J-18808-Ljbffr