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Customer Service Credit Specialist
2 months ago
** Customer Service Credit Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO001405 Showing 1 location **Job Details**
**Description**
The **Customer Service Credit Specialist** will ensure the timely processing and accuracy of all product returns, pricing credits, warranty and freight claim requests and research and verify all deductions to provide complete related documentation and evidence.
RectorSeal manufactures and/or distributes a variety of chemical and mechanical products for the HVAC, electrical, and plumbing industries. For over 80 years, RectorSeals customers have depended on us for quality products with excellent value, shipped to them in a timely manner. This passion for excellent customer service is the reason RectorSeal has been growing at a very fast pace and now requires additional staff for its Customer Service Team.
**Job Responsibilities:**
* Enter credit memos into JD Edwards ERP for all returns, deductions, and warranty claims
* Research and provide documentation for deductions and claims
* Work closely with Sales Managers, Customer Service Specialist, Customers and Credit Manager, Invoicing, Accounts Receivables and Collections.
* Own customer communications related to various claims and order issues.
* Write up Corrective Action Reports
* Inbound and outbound phone work, as needed
**Preferred Experience:**
* JD Edwards ERP Experience
* Customer Communications Experience
* Shipment Returns and Credit Claim Experience
* Zendesk Experience
* Detail Oriented and Curious
**Minimum Experience:**
* High School Diploma or Equivalent
* 3-5 years of Customer Service Experience
* Excellent English and Written Language Skills
* Microsoft Office Suite
* Team Player
* Telephone skills
* Ability to Work in A Fast-Paced Environment
* Interest in Taking on New Challenges
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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