Customer Service Specialist

1 week ago


Houston, Texas, United States ACS Full time
Job Overview

CUSTOMER SERVICE SPECIALIST

Essential Qualifications and Experience

  • Proficiency in Microsoft Office Suite
  • A minimum of 2 years of experience in a customer service environment
  • Associate's or Bachelor's Degree is preferred
  • Typing proficiency of at least 45 words per minute

Key Responsibilities

  • Coordinate the dispatch of personnel, teams, or service vehicles
  • Engage with clients, suppliers, and team members
  • Document and manage work orders and schedules
  • Provide immediate response during emergencies as required
  • Ensure a high level of customer satisfaction

Required Skills

  • Active Listening
  • Judgment and Decision Making
  • Reading Comprehension
  • Time Management
  • Critical Thinking

Work Environment

This position is situated in a professional office setting utilizing standard office equipment.

Physical Requirements

The employee must be capable of speaking, hearing, standing, walking, and using hands for various tasks.

Position Type and Work Hours

This is a full-time role with varying shifts. Overtime and on-call duties may be necessary.

Company Commitment

ACS Commercial Services, L.L.C. is an equal opportunity employer, providing necessary accommodations for qualified individuals with disabilities.

Additional Responsibilities

This job description may be subject to modifications. Reasonable accommodations can be made for individuals with disabilities.

Job Type: Full-time



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