Customer Service Specialist

2 months ago


Houston, Texas, United States AtWork Group Full time


AtWork Group is a prominent and rapidly expanding recruitment firm in the United States, boasting nearly 100 locations nationwide.

With over three decades of expertise, we provide a comprehensive suite of award-winning services, ranging from temporary staffing to direct-hire placements.

Position Overview:
We are in search of a dedicated and proactive Customer Service Specialist to enhance our operations.

The successful candidate will manage both incoming and outgoing customer communications, ensuring top-notch service, addressing customer queries, and fostering customer loyalty.

If you possess outstanding communication abilities, a positive demeanor, and a commitment to assisting others, we would like to hear from you.



Work Schedule:
Monday - Friday 8:00 AM - 5:00 PM, with some days extending to 10:00 AM - 7:00 PM.

Compensation:
$15.00 per hour plus potential bonuses.

Key Responsibilities:
- Respond to incoming customer inquiries in a timely and professional manner.
- Actively listen to customer concerns, showing empathy and understanding.
- Provide precise information and support regarding products, services, policies, and procedures.
- Effectively resolve customer issues, striving for first-contact resolution whenever feasible.
- Adhere to call scripts and guidelines to maintain service consistency and quality.
- Ensure high levels of customer satisfaction through effective communication and problem-solving skills.
- Accurately process customer orders, returns, and exchanges.
- Utilize CRM software to log customer interactions, update records, and track issue resolution.
- Escalate complex or unresolved matters to the appropriate departments or supervisors.
- Meet or exceed performance metrics, including call handling time, quality assessments, and customer satisfaction scores.
- Engage in continuous training and development to improve product knowledge, communication skills, and customer service techniques.

Required Qualifications:
- Previous experience in a customer service or call center environment is preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills with the ability to empathize with customers.
- Capability to multitask, prioritize, and manage time effectively in a dynamic setting.
- Proficient in computer usage and familiar with CRM systems.
- Positive attitude, team-oriented, and open to learning and adapting.
- Ability to maintain composure and professionalism under pressure.
- Willingness to work various shifts, including evenings, weekends, and holidays as needed.

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