Customer Service Specialist
2 months ago
AtWork Group is a prominent and rapidly expanding recruitment firm in the United States, boasting nearly 100 locations nationwide.
Position Overview:
We are in search of a dedicated and proactive Customer Service Specialist to enhance our operations.
The successful candidate will manage both incoming and outgoing customer communications, ensuring top-notch service, addressing customer queries, and fostering customer loyalty.
If you possess outstanding communication abilities, a positive demeanor, and a commitment to assisting others, we would like to hear from you.
Work Schedule:
Monday - Friday 8:00 AM - 5:00 PM, with some days extending to 10:00 AM - 7:00 PM.
Compensation:
$15.00 per hour plus potential bonuses.
Key Responsibilities:
- Respond to incoming customer inquiries in a timely and professional manner.
- Actively listen to customer concerns, showing empathy and understanding.
- Provide precise information and support regarding products, services, policies, and procedures.
- Effectively resolve customer issues, striving for first-contact resolution whenever feasible.
- Adhere to call scripts and guidelines to maintain service consistency and quality.
- Ensure high levels of customer satisfaction through effective communication and problem-solving skills.
- Accurately process customer orders, returns, and exchanges.
- Utilize CRM software to log customer interactions, update records, and track issue resolution.
- Escalate complex or unresolved matters to the appropriate departments or supervisors.
- Meet or exceed performance metrics, including call handling time, quality assessments, and customer satisfaction scores.
- Engage in continuous training and development to improve product knowledge, communication skills, and customer service techniques.
Required Qualifications:
- Previous experience in a customer service or call center environment is preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills with the ability to empathize with customers.
- Capability to multitask, prioritize, and manage time effectively in a dynamic setting.
- Proficient in computer usage and familiar with CRM systems.
- Positive attitude, team-oriented, and open to learning and adapting.
- Ability to maintain composure and professionalism under pressure.
- Willingness to work various shifts, including evenings, weekends, and holidays as needed.
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