People Services Associate

1 month ago

Waltham, United States Global Partners Full time

We're hiring for a The People Services Associate provides employee support for HR-related inquiries in a service center environment. The People Services Associate serves as the primary point of contact for employees and managers seeking HR-related assistance and support. They are responsible for providing exceptional customer service and accurate information regarding HR policies, procedures, benefits, and employee programs. The ideal candidate is knowledgeable in HR practices, possesses excellent communication skills, and demonstrates a commitment to delivering timely and effective HR solutions For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. The Types of "Energy" You Bring - Excellent verbal and written communication skills. Exceptional customer service and interpersonal skills. Problem-solving skills. Detail-oriented with excellent organizational and time management abilities. Ability to handle multiple inquiries simultaneously. Gauge of Responsibilities Serve as the initial point of contact for HR inquiries and provide prompt and courteous assistance via phone, email, or other communication channels. Respond to Level 1 questions for all HR inquiries including Benefits, Compensation, Leave of Absence, Employee Relations, and Payroll/Time Keeping Accurately document and maintain employee records, ensuring confidentiality and data accuracy. Assist employees with HR system navigation, including self-service portals and online tools Stay updated on changes in HR policies, procedures, and employment laws to provide accurate and up-to-date information to employees. Guide employees through various HR processes, such as performance evaluations, leave management, and onboarding/offboarding procedures. Process open enrollment changes and assist with systems testing. Escalate complex issues to HRBP for further investigation and resolution. Contribute to the improvement of HR Service Center processes and resources. Maintain a positive and professional demeanor while handling sensitive and confidential information. Provide training and guidance to employees on HR-related topics as needed. File employee information as necessary Enters employee data (including job, payroll, and benefits) into HR system ensuring the accuracy of information and necessary approvals Assist in administering the tuition grant program "Fuel" for You - Coins We offer competitive salaries and opportunities for growth. We offer 401k and a match component Health + Wellness - Medical, Dental, Vision and Life Insurance along with additional wellness support. The Road Ahead - We mean it We have an amazing Talent Development Team who create trainings for growth and job development. Give Back We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice. The GPS of our Interview Process First thing first, if you're interested in the role, please apply. A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity, a recruiter will contact you to schedule interviews. We conduct virtual and in-person interviews and provide additional hiring information items needed during the recruiter conversation. Additional Requirements High School diploma or its equivalent required. Minimum of 1 years' experience in customer service Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at .

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