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Client Services Associate
2 months ago
The Client Services Associate plays a vital role in enhancing member satisfaction and achieving organizational objectives by recognizing and addressing members' financial needs.
Key Responsibilities:
- Establish strong relationships with both new and existing members to identify their financial requirements and provide tailored solutions.
- Educate members on the full range of products and services offered, facilitating cross-selling opportunities and making qualified referrals to meet sales targets.
- Process new memberships, accounts, and loans in accordance with established protocols, while also providing Notary Public services.
- Utilize lending authority to evaluate loan requests, ensuring all conditions are satisfied and documentation is accurate prior to loan closings.
- Efficiently handle teller transactions, assist with end-of-day balancing, and manage Instant Issuance and ATM balancing tasks.
- Conduct thorough audits of membership applications, account maintenance forms, and completed loan files to ensure compliance.
- Adhere to all organizational policies and procedures, focusing on security compliance and minimizing risks associated with fraud and losses.
- May provide support in various areas, including other branches or support departments as needed.
- Continuously seek and propose ideas for process improvements and efficiencies.
- Perform additional job-related duties as required.
Qualifications:
High School diploma or equivalent is required, along with 1-3 years of relevant experience. Proficiency in technical skills such as Word, Excel, and Email is essential. Bilingual abilities are considered a plus.
About Digital FCU:
Digital FCU is a leading credit union dedicated to serving a diverse membership across the nation. With a commitment to fostering a supportive work environment, we prioritize work-life balance and community engagement.
We are proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds, including protected veterans and individuals with disabilities.