Associate Customer Service Rep.

5 months ago

Waltham, United States Intelliswift Full time
Job Title: Associate Customer Service Rep
Job Duration: 3+ Months
Job Location: Waltham, MA

Job Description:
ViaCord, a Client Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.

Our Customer Service team is critical to the success of preserving the stem cells. They assist parents throughout the delivery process with any questions and also are responsible for ensuring the safe delivery of the stem cells to our laboratory facility. We are currently looking for enthusiastic people to join our growing team This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector.

Skills:
Proven understanding of fundamental call center metrics and performance management techniques
Must have strong interpersonal, customer service and phone skills
Must be highly reliable and motivated to excel
Ability to work with cross-functional departments; experience working with teams
Ability to communicate effectively (both written & orally)
Ability to handle multiple tasks with adherence to deadlines
Superior planning, organizational, and time management skills to effectively allocate and manage resources
Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)
No client or employee complaints against Rep for inappropriate behavior or handling of a situation
Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments
Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction
Build and maintain customer relationships
Assist clients and medical staff throughout the delivery life cycle of ViaCord's service
Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues
Assure quality, integrity and accuracy of client information (including review, processing, and database entry)
Partner with CS Management to implement necessary call center changes as result of customer feedback
Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims
Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner
Bilingual Spanish - Not required, but a really nice to have.

Participate in Customer Service On-Call Program Notice - On-Call Program will not be required for contingent labor, however if the worker were to covert to FTE, then they will be required to participate.

Education:
Bachelor's degree and 0-2 years experience in customer service and/or contact center (consumer market)
OR
Associate degree and 2 years experience in customer service and/or contact center (consumer market)
OR
High school degree and 4 years experience in customer service and/or contact center (consumer market) Skills: Required
CHANGE CONTROL
CUSTOMER SERVICE
TIME MANAGEMENT
PHONE SKILLS
RTICULATE
Additional
BILLING
DATABASE
SHIPPING
ROLLOUT
CUSTOMER SERVICE TEAM
RETAIL SALES
SIEBEL
OUTBOUND CALLS
TYPING
CALL CENTER METRICS
BI-LINGUAL
MICROSOFT OFFICE
CUSTOMER SERVICE MANAGEMENT
LABORATORY
DATA ENTRY
LIFE CYCLE
QUEUE MANAGEMENT
FILING
CORRESPONDENCE
COLLECTION
MULTI LINE PHONE
CUSTOMER SERVICE ORIENTED

  • Customer Service Rep I

    4 weeks ago

    Waltham, United States The Fountain Group Full time

    Pay: $20- $22/hr Duration: 6-month contract (Potential to extend/convert based on performance/budget Hours: 11 AM - 8 PM EST OR 12 PM - 9 PM EST Location: Mainly remote but coming onsite as needed Indianapolis IN 46240Responsible for: Develops a deep understanding of UpToDate systems, processes, products, services and customers by attending and fully...

  • Customer Service Representative

    2 months ago

    Waltham, Massachusetts, United States Global Partners Full time

    Job Title: Guest Service Associate/CashierWe are seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team at Global Partners LP. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Waltham, Massachusetts, United States Global Partners Full time

    Job Title: Guest Service Associate/CashierWe are seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team at Global Partners LP. As a key member of our team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Waltham, Massachusetts, United States Global Partners Full time

    Job Title: Guest Service Associate/CashierWe are seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team at Global Partners LP. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Waltham, Massachusetts, United States Cogent Infotech Corporation Full time

    Job DescriptionJob Title: Customer Service RepresentativeLocation: Cogent Infotech CorporationDuration: Temporary AssignmentShift: 7:30am - 4pmPay Rate: $21.00 per hour· Description:As a Concierge and Front Desk Associate, you will be the first point of contact for patients, visitors, and customers. You will be responsible for fulfilling requests,...

  • Customer Service Representative

    1 month ago

    Waltham, Massachusetts, United States AlphaGraphics Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States The UPS Store Waltham #0311 Full time

    The UPS Store Waltham #0311 is seeking a highly skilled and customer-focused individual to join our team as a Center Associate. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.Key Responsibilities:Provide world-class...

  • Customer Service Representative

    4 weeks ago

    Waltham, Massachusetts, United States Global Partners Full time

    Job Summary:Global Partners LP is seeking a highly motivated and customer-focused Guest Service Associate/Cashier to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Deliver outstanding...

  • Customer Service and Sales Support Associate

    2 months ago

    Waltham, Massachusetts, United States Eastern Industrial Automation Full time

    Become a Part of Our Team as a Sales Support Specialist at Eastern Industrial AutomationWe are a prominent International Distributor specializing in Mechanical, Automation, Pneumatic, and Hydraulic products, complemented by a wide array of Engineering Services and System design solutions. We are on the lookout for a dedicated Sales Support Specialist to join...

  • Customer Service Advocate

    4 weeks ago

    Waltham, Massachusetts, United States Virtual Full time

    Customer Service RepresentativeVaco has partnered with our client to hire a Customer Service Representative to provide exceptional customer service in a remote role with occasional travel to Waltham, MA.Key Responsibilities:Provide timely and accurate responses to inbound customer inquiriesGather information to develop a deep understanding of customer needs...

  • Customer Service Representative

    1 month ago

    Waltham, United States Virtual Full time

    Vaco has partnered with our client to hire a Customer Service Representative to join their team Where: This is a remote role with some travel to Waltham, MA When: Immediate need, 6 months, contract to perm Pay: $21/hour Requirements: Troubleshooting experience, phone support, Bachelors Degree Responsibilities: Provides exceptional customer service by...

  • Customer Service Ambassador

    2 weeks ago

    Waltham, Massachusetts, United States AlphaGraphics Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers by meeting their requirements and needs.Key Responsibilities:Serve as the primary internal representative of the...

  • Customer Service Ambassador

    3 weeks ago

    Waltham, Massachusetts, United States AlphaGraphics Full time

    About UsAlphaGraphics is a leading provider of printing, design, and sign solutions for small businesses and consumers. We pride ourselves on our tight-knit team and commitment to delivering high-quality solutions that make life easier.Job SummaryWe are seeking a highly collaborative and dependable Customer Service Representative to join our team. As the...

  • Customer Service Representative

    3 weeks ago

    Waltham, Massachusetts, United States Intelliswift Full time

    Customer Service RepresentativeAt Intelliswift, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Bilingual Customer Service Specialist

    1 month ago

    Waltham, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Site Representative

    2 months ago

    Waltham, United States 2Life Communities Full time

    A Site Representative (Site Rep) is an individual who lives on the premises in an apartment provided by 2Life Communities and is responsible for being on site and available on an on-call basis when scheduled. Specific duties include performing security rounds of the building and grounds at set times, and being on call to respond to emergencies and resident...

  • Site Representative

    2 months ago

    Waltham, United States 2Life Communities Full time

    A Site Representative (Site Rep) is an individual who lives on the premises in an apartment provided by 2Life Communities and is responsible for being on site and available on an on-call basis when scheduled. Specific duties include performing security rounds of the building and grounds at set times, and being on call to respond to emergencies and resident...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryThe Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.Key ResponsibilitiesFunction comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure...

  • Customer Success Associate

    3 weeks ago

    Waltham, United States HaulHub Technologies Full time

    Job Summary HaulHub, Inc., a premier research and development organization located conveniently in Waltham, MA near Route 128, is on the forefront of data collection and automation across government and industrial sectors. Were seeking high-energy, motivated, and entrepreneurial individuals to join our team and help propel us to new heights! ...

  • Customer Service Representative

    2 weeks ago

    Waltham, Massachusetts, United States Aramark Full time

    Job SummaryThe Customer Service Representative provides exceptional patient support via phone and software systems, serving as a liaison to other departments regarding patient meal services and other support services. This role requires adaptability to customer needs and a commitment to maintaining a friendly, efficient, positive customer service...