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Service Operations Associate
2 months ago
Job Title:
Customer Service Associate
Job Duration: 3+ Months
Job Location:
Remote
Job Description:
Intelliswift is a leading provider of innovative solutions, dedicated to enhancing customer experiences. Our team plays a pivotal role in supporting families during significant moments, ensuring their needs are met with care and professionalism.
Our Customer Service team is essential in maintaining the quality of our services.
They guide clients through the process, addressing inquiries and ensuring the safe handling of sensitive information.
We are seeking motivated individuals to join our expanding team. This position offers a valuable opportunity for those looking to advance their careers in the service industry.
Key Responsibilities:
- Demonstrate a solid understanding of call center performance metrics and management strategies.
- Exhibit strong interpersonal skills and provide exceptional customer service over the phone.
- Maintain reliability and a drive for excellence in all tasks.
- Collaborate effectively with various departments and teams.
- Communicate clearly and effectively, both in writing and verbally.
- Manage multiple tasks while adhering to deadlines.
- Utilize superior organizational and time management skills to allocate resources effectively.
- Possess basic computer skills, including proficiency in Microsoft Office; familiarity with database systems is a plus.
- Maintain a record of professionalism with no complaints regarding conduct.
- Deliver high-quality service to both internal and external customers regarding inquiries and orders.
- Handle all incoming customer service calls and perform necessary follow-ups to ensure satisfaction.
- Build and nurture customer relationships.
- Assist clients throughout the service lifecycle.
- Resolve customer issues, including discrepancies and complaints, efficiently.
- Ensure the accuracy and integrity of client information through diligent review and data entry.
- Partner with management to implement improvements based on customer feedback.
- Complete non-phone tasks in a timely manner.
- Address escalated customer issues promptly and follow up as needed.
- Bilingual skills in Spanish are a plus but not required.
Participate in the Customer Service On-Call Program if transitioning to a full-time role.
Education:
- Bachelor's degree with 0-2 years of experience in customer service or contact center environments.
OR
- Associate degree with 2 years of experience in customer service or contact center environments.
OR
- High school diploma with 4 years of experience in customer service or contact center environments.
Required Skills:
- Customer Service Excellence
- Effective Time Management
- Strong Phone Communication Skills
- Articulate and Clear Communication
Additional Skills:
- Billing and Invoicing
- Database Management
- Shipping Coordination
- Customer Service Team Collaboration
- Retail Sales Experience
- Proficiency in Siebel Software
- Outbound Call Management
- Typing Proficiency
- Understanding of Call Center Metrics
- Bilingual Capabilities
- Microsoft Office Proficiency
- Customer Service Management Skills
- Laboratory Experience
- Data Entry Skills
- Lifecycle Management
- Queue Management
- Filing and Documentation
- Customer Correspondence Management
- Collection Processes
- Multi-Line Phone Management
- Customer-Centric Approach
