Accounts Receivable Collections Specialist I
4 weeks ago
Paladin Consulting is currently hiring an Accounts Receivable Collections Specialist I to join our team working onsite at our client's office located in Rochester, NY.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: Accounts Receivable Collections Specialist I
Work Location: Rochester, NY
Duration: 1 year contract
Education/Experience Required: 8am-5pm EST for training 2-4 weeks. Then transition to 11am-8pm shift
Job Description & Responsibilities :
- Mitigates risk through resolution of clients past due balances.
- Ensures that a quality product is delivered to the branch and client in an accurate timely manner and that all branches and clients are supported with a high degree of quality service
- Answers inbounds calls to resolve past due balances and meet daily collections and call goals.
- Initiates calls to clients based on risk to resolve outstanding receivables.
- Makes a decision to release or hold an at risk account based on established policies and procedures to mitigate risk.
- Researches EFT transactions that have been returned from the bank in order to recollect the funds owed by the client.
- Evaluates high risk accounts to determine if they need to be escalated to the internal collection agency.
- Escalates client issues to appropriate departments to ensure timely collection on account.
- Maintains daily call requirements based on the forecast provided to ensure standards are met.
- The position is currently Hybrid, where the employee will be in-office or working from home two-to-three times per week.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
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