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Customer Relationship Specialist

2 months ago

Nashville, United States Revance Therapeutics, Inc. Full time

**Customer Relationship Specialist - Nashville/Remote**

at Revance Therapeutics Nashville, TN **Job Summary**

As a Customer Relationship Specialist, you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and as a champion for our brand. Your job ensures our customers have the best experience possible.

**Essential Duties/Responsibilities**

* Act as a liaison by managing both incoming and outgoing calls, emails or live chat support.

* Ensure the best experience possible, no matter what channel our customers choose to contact us.

* Work alongside sales professionals to deliver a high-end customer experience.

* Take ownership of account interactions from beginning to end.

* Complete thoughtful, personalized responses to a variety of customer request such as:

+ General Inquiries

+ Account Creation

+ Pricing

+ Product Orders/Returns

+ Billing Inquiries

+ Payments

+ Upselling and Cross selling - Great starting point from which to grow toward a sales career

+ Contribute to the ongoing success of your team by achieving goals and objectives

**Education**

Minimum Required: Associate/Bachelors degree or equivalent work experience

Preferred: Advanced Business or Health Science degree

**Experience**

Minimum Required: 3 years experience in a call center or customer facing position.

Preferred: 5 years experience in a call center/inside sales role

**Knowledge, Skills and Abilities**

Minimum Required:

* Must have the ability to exercise initiative

* Have strong communications (oral, written and interpersonal) skills and be proficient in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint and OneNote.

Preferred:

* Knowledge of customer service principles and practices.

* A strong understanding of telephony and technology and not be intimidated by it.

* The ideal candidate must be comfortable working in a fast-paced environment.

**WORK ENVIRONMENT & PHYSICAL DEMANDS**

This section of the job description is required by the American with Disability Act, (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a qualified individual with a disability in all aspects of the employment relationship. A qualified individual with a disability is an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the **essential functions** of a specified job.

* Prolonged periods of sitting at a desk and working on a computer

* Must be able to lift up to 10 pounds at times

*We are an equal opportunity employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.*