Custom Tint and Hardware Customer Service Specialist
3 months ago
>> Custom Tint and Hardware Customer Service Specialist Custom Tint and Hardware Customer Service Specialist Summary Title:Custom Tint and Hardware Customer Service SpecialistID:2021-06Department:OperationsLocation:Nashville, TNDescription
HGH Hardware Supply has an immediate opening for a Custom Tint and Hardware Customer Service Specialist.
* **No weekends Hours are Monday - Friday, 7:00 a.m. - 4:00 p.m.**
The Custom Tint and Hardware Customer Service Specialist is responsible for assisting contractors, end-user customers and Outside Sales with technical expertise in custom tinting paint, stains and lacquers, and hardware purchases. Enjoying your work with customers at the counter is equally important. Your work involves ensuring that sales transactions are completed accurately, maintaining accurate work order files and formulas, tinting and mixing paint to customer specifications, and pulling appropriate hardware orders from the warehouse. Stocking shelves and setting up displays, and maintaining order and cleanliness of the tint room are also responsibilities of the position. The position may assist in making customer deliveries if necessary.
**Responsibilities Include:**
Tint and mix stain, lacquer, and finish orders with specific color matching for both clear and solid lacquer products
Partner with Outside Sales Representatives in fulfilling customers expectations and color requirements
Support inside sales efforts by conducting in-store color consultations for contractors and retail customers
Determining customers needs and present appropriate colors, products, and services
Provide quality and expedited service to all customers, in person and on the phone
Develop and maintain strong relationships with existing customers and generate new customer referrals
Catalyze coatings and mix tints to customer specifications
Maintain equipment, dispensers, and the appearance of the retail work area by ensuring spaces are clean, neat and well organized
Other duties as assigned and required
**Previous Experience:**
* Custom paint or tint experience
* Prior experience in a similar sales environment or customer service position
* Prior experience in the cabinet industry, carpentry, or painting
**Required Skills and Experience:**
* High School Diploma or GED
* Enjoy one-on-one customer facing
* Possess extensive knowledge of color theory and color harmony
* Must be able to retrieve material from shelves and floor racks, lift and carry 50-55 lbs.
* Effective verbal communication both in person and by phone
* Good written communication skills
* Detailed and computer savvy
* Comfortable working on your feet for a minimum of 8 hours a day
**START WITH US, GROW WITH US**
HGH Hardware Supply is a dynamic company that actively embraces quality and innovation to bring our customers the very best paints, stains and hardware products and services. Our commitment to integrity and to doing the right thing has been the cornerstone of our success since 1963. The HGH Hardware Supply team is highly collaborative and buzzing with positive energy. We are made up of the best folks in the industry and we do what it takes to serve our customers, never forgetting to serve the customer right next to us our teammates. We believe our team is the lifeblood of who we are and developing our team is the key to our success.
**HGH is a smoke- and tobacco-free premises.
Equal Opportunity Employer
M/F/D/V**
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