Enterprise IT Support Services Manager

3 weeks ago

Fort Lauderdale, United States CareerBuilder Full time

The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members; develop, administer, and maintain IT change, incident, and problem management systems, applications, tools, procedures, and knowledgebase; analyze, trend, and communicate IT service level performance metrics pertaining to system availability, trouble tickets, and service request activities; implement continuous process improvement to assure quality IT support services; maintain software, hardware and resources inventory.

DUTIES AND RESPONSIBILITIES

Plan, establish, implement, and administer IT policies, standards, procedures, measurements and controls.
Develop change management processes and regulate adherence.
Develop and implement a framework to address NOC monitoring/alerting, business impact assessment, Help Desk problem management, and IT service request workflow.
Assist with development and maintenance of formal HelpDesk, NOC, and Site Support Desktop knowledgebase, policies and procedures for consistency and increased productivity.
Analyze Help Desk, NOC, and Site Support trends and provide continuous improvement and flexibility of the support function to assure service exceeds end user expectations.
Improve the efficiency of the Help Desk, NOC, and Site Support Specialist by arranging and/or presenting training sessions.
Manager technical projects within the support environment.
Supervise IT Command Center and Site Support teams to ensure timely and effective responses to user and business needs.
Conduct performance evaluations; make hiring and disciplinary decisions and salary recommendations.
Meet regularly with support staff to discuss deliverables, timelines, and documentation.
Oversee Helpdesk, Desktop, Application, and Infrastructure support problems and resolutions to determine trouble trends.
Monitor, alert, and report on IT system, service, and application performance metrics.
Manage trouble ticket and service request escalations to ensure timely resolution and/or fulfillment.
Communicate incident and root cause notifications to internal business units.
Provide management reports on IT system availability.
Develop and establish site support deployment and provisioning standards and procedures.
Work closely with department contacts on issues to improve customer relations and technical support.
Provide training on new hardware and/or software applications.
Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.
Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.

Requirements
5 years experience in a Help Desk/ Desktop environment and a minimum of 3 years at the Manager or Supervisor level.
Experience managing a team of 10+ distributed people. At least 3 years of IT Management experience

  • Director of Enterprise Applications

    3 weeks ago

    Fort Lauderdale, United States GA Telesis, LLC Full time

    Job DescriptionJob DescriptionGA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries.  We serve over 3,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19...

  • Vice President, Enterprise Applications

    3 weeks ago

    Fort Lauderdale, United States GA Telesis, LLC Full time

    Job DescriptionJob DescriptionGA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries.  We serve over 3,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19...

  • Desktop Support Engineer with a Trade Floor Support experience

    1 week ago

    Fort Lauderdale, United States Ask Staffing Full time

    Job Title : Desktop Support Engineer with a Trade Floor Support experienceLocation : FT. Lauderdale Florida (33301) (Onsite)Duration : Long term contract Description: Looking for a skilled desktop support technologist with experience in an enterprise environment. Experience should include supporting a trading desk, familiarity with trading apps such has...

  • Desktop Support Engineer with a Trade Floor Support experience

    2 days ago

    Fort Lauderdale, United States Ask Staffing Full time

    Job Title : Desktop Support Engineer with a Trade Floor Support experienceLocation : FT. Lauderdale Florida (33301) (Onsite)Duration : Long term contract Description: Looking for a skilled desktop support technologist with experience in an enterprise environment. Experience should include supporting a trading desk, familiarity with trading apps such has...

  • IT Service Desk Manager-Onsite-FTL

    1 week ago

    Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...

  • IT Service Desk Manager-Onsite-FTL

    9 hours ago

    Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...

  • Project Manager

    4 weeks ago

    Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionPROGRAM SUMMARY: The Defense Enclave Services (DES) contract provides Information Technology (IT) Operations and Maintenance (Sustainment), network modernization, and migration services for the Defense Information Systems Agency (DISA) to deliver a single digital enterprise that establishes a modern infrastructure foundation and...

  • Business Center Assistant Manager

    7 days ago

    Fort Lauderdale, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Financial Manager-Enterprise Risk Management

    1 week ago

    Fort Belvoir, United States Savantage Full time

    Savantage Solutions is seeking a Financial Manager to join our professional services team. The successful candidate will support a government agency in a wide range of financial, budget, resource, and program management activities. Duties and Responsibilities:Assist Federal executives, Chief Risk Officers, Program Managers, and functional leaders in...

  • Software - Web Developer

    1 week ago

    Fort Belvoir, United States Gridiron IT Full time

    Gridiron IT is seeking a Software/Web Developer local to Springfield, VA with an active TS/SCI. The Software / Web Developer shall provide website development, maintenance, enhancements, administration and database management that will utilize software agile methodology to maintain, configure, modify, integrate and enhance G ATM and Dashboard. Provide...

  • Software - Web Developer

    2 days ago

    Fort Belvoir, United States Gridiron IT Full time

    Gridiron IT is seeking a Software/Web Developer local to Springfield, VA with an active TS/SCI. The Software / Web Developer shall provide website development, maintenance, enhancements, administration and database management that will utilize software agile methodology to maintain, configure, modify, integrate and enhance G ATM and Dashboard. Provide...

  • Systems Administrator

    1 week ago

    Fort Meade, United States Global Enterprise Services, LLC Full time

    Job Description: GES is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and is currently seeking a System Administrator located at Ft. Meade, MD. PROGRAM SUMMARY: The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’ common use information technology...

  • Systems Administrator

    3 weeks ago

    Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionJob Description:GES is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and is currently seeking a System Administrator located at Ft. Meade, MD.   PROGRAM SUMMARY:The Defense Enclave Services contract will unify the DOD Fourth Estate Defense Agencies and Field Activities’...

  • Office Manager

    2 weeks ago

    Fort Lauderdale, United States Gravity IT Resources Full time

    Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant/Office Manager. In this role, you will provide administrative support to the executive team and oversee the day-to-day operations of the office. The ideal candidate will have excellent communication skills, strong organizational abilities,...

  • Office Manager

    2 weeks ago

    Fort Lauderdale, United States Gravity IT Resources Full time

    Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant/Office Manager. In this role, you will provide administrative support to the executive team and oversee the day-to-day operations of the office. The ideal candidate will have excellent communication skills, strong organizational abilities,...

  • Full Time Pain Medicine Physician

    7 days ago

    Fort Lauderdale, Florida, United States Enterprise Medical Recruiting Full time

    Enterprise Medical Recruiting is seeking a Pain Management provider to join a team in Fort Lauderdale The practice is focused on treating patients with musculoskeletal disorders. The incoming will join a team of providers ranging from Orthopedic surgeons, PMR, Sports Medicine, Physical Therapists, and behavioral health professionals to assist in managing...

  • Warehouse Support

    4 weeks ago

    Fort Lauderdale, United States Best Roofing Services LLC Full time

    Job DescriptionJob DescriptionDescription:PURPOSE:Support all company operations and departments as assigned. DUTIES & RESPONSIBILITIES:Ability and willingness to complete all duties as assigned and meet the physical requirements of the position.Provide exceptional customer service to all employees requesting material/supplies and assistance.Ensure all crews...

  • Plant Manager

    6 days ago

    Fort Lauderdale, United States The Ekeo Group Full time

    Essential Functions: Manage planning and execution to meet customer commitments and requirements. Drive continuous improvement efforts throughout the operations by the application of lean principles to improve safety, people, quality, delivery, and cost. Develop, align, and maintain communications throughout the organization to achieve the business...

  • Network Engineer

    1 week ago

    Fort Meade, United States Global Enterprise Services, LLC Full time

    Description: GES is seeking a Network Engineer to join our Defense Enclave Services (DES) team at Ft. Meade, MD. Program Summary: The DES program is a highly demanding mission and requires expert technical and professional management to support DISA’s enterprise Information Technology (IT) services. You will be supporting a large and complex IT...

  • Cyber Security Operations Lead

    3 weeks ago

    Fort Huachuca, United States By Light Professional IT Services Full time

    Overview: By Light Professional IT Services (By Light) are leading providers of innovative Information Technology (IT) services and communications support to the Department of Defense and Federal Agencies. By Light is looking for personnel to support the Network Enterprise Technology Command (NETCOM) to successfully perform its core Army mission of providing...