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  • Guest Services Representative

    3 days ago

    Boston, United States Seaport Hotel Full time

    Once you complete your application you must inform your current manager. Scope of Position The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make...

  • Guest Service Representative

    4 months ago

    Boston, United States Au Bon Pain Full time

    This position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the...

  • Guest Services Representative

    8 hours ago

    Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service and unparalleled guest experiences. Our purpose is to create lasting impressions that enrich lives by connecting with people and the world around us.About the Role:We are seeking highly motivated and organized individuals to join...

  • Guest Services Representative

    2 months ago

    Boston, United States Kirkland & Ellis Full time

    About Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...

  • Guest Service Representative

    14 hours ago

    Boston, Massachusetts, United States Chick-fil-A Main Street FSR Full time

    Job OverviewFront of House Service RepresentativePosition Summary:As the initial point of contact for our patrons, the Front of House Service Representative is tasked with delivering exceptional service with enthusiasm and promptness. Team members are encouraged to focus on guest interactions through friendly greetings, a positive demeanor, and a commitment...

  • Guest Services Representative

    6 days ago

    Boston, Massachusetts, United States Sage Hospitality Full time

    Why Choose Us:At Sage Hospitality, we pride ourselves on our commitment to exceptional guest experiences. Our philosophy centers around understanding each guest's unique needs, allowing us to provide personalized service that goes beyond the ordinary. Our team is empowered to deliver authentic hospitality, ensuring that every interaction is memorable and...

  • Overnight Residential Service Associate

    6 days ago

    Boston, Massachusetts, United States Mediate Management Company Full time

    Position OverviewBecome a vital part of our esteemed property management firm, recognized for over thirty years of excellence in managing upscale residential properties. We are currently seeking an Overnight Residential Service Associate to deliver outstanding service and assistance to our residents and their guests.Core Responsibilities:Work the overnight...

  • Guest Services Representative

    11 hours ago

    Boston, Massachusetts, United States Wyndham Boston Beacon Hill Full time

    About Wyndham Boston Beacon Hill:At Wyndham Boston Beacon Hill, we prioritize our team members. We are committed to fostering a supportive and inclusive workplace that promotes diversity, personal growth, and overall wellbeing. Our People First philosophy is evident in our employee development initiatives, comprehensive benefits, and our focus on nurturing...

  • Guest Service Representative

    3 weeks ago

    Boston, United States Marriott International, Inc Full time

    Job Number 24144666Job Category Rooms & Guest Services OperationsLocation W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Service Representative

    6 days ago

    Boston, United States Marriott International Inc Full time

    Job Number 24131018 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...

  • Guest Service Representative

    3 weeks ago

    Boston, United States Marriott International, Inc Full time

    Job Number 24144666Job Category Rooms & Guest Services OperationsLocation W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Service Representative

    2 months ago

    Boston, United States Westin Hotels & Resorts Full time

    POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...

  • Guest Services Coordinator

    11 hours ago

    Boston, Massachusetts, United States Pine Street Inn Full time

    Position OverviewWORK SCHEDULE: Full-time, Monday through Friday. This role is critical during emergencies.COMPENSATION: $22.40 per hour based on experience, with an additional $2.00 per hour for shifts worked overnight.WORK LOCATION: This position requires on-site presence.ROLE SUMMARY:The Guest Services Coordinator plays a vital role in upholding the...

  • Guest Services Representative

    5 days ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.Key ResponsibilitiesA typical day for a front desk attendant includes:Managing reservations and guest check-ins and check-outsAddressing...

  • Guest Services Representative

    10 hours ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis. Role ResponsibilitiesThe front desk attendant serves as the initial point of contact for our guests, managing all aspects of their stay. A typical day includes:Making reservations and managing guest check-ins...

  • Guest Services Representative

    6 days ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis.Role ResponsibilitiesAs a front desk attendant, you will serve as the initial point of contact for guests, managing all aspects of their stay.Your daily responsibilities will include:Welcoming guests with a warm...

  • Guest Services Representative

    10 hours ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is currently seeking a part-time front desk attendant to join our esteemed establishment. Role ResponsibilitiesThe front desk attendant serves as the initial point of contact for guests, overseeing all aspects of their stay. A typical day includes:Managing reservations and ensuring a smooth...

  • Guest Services Representative

    5 days ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team in South Boston, Virginia. This part-time role is essential in ensuring a seamless experience for our guests from the moment they arrive until their departure.Key ResponsibilitiesA front desk attendant serves as the initial point of...

  • Guest Services Representative

    5 days ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.Key ResponsibilitiesA typical day for a front desk attendant includes:Welcoming guests with a warm and professional demeanor.Facilitating the...

  • Guest Services Representative

    6 days ago

    South Boston, Virginia, United States Berry Hill Resort Full time

    Position OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our hospitality team. Role ResponsibilitiesA front desk attendant serves as the initial point of contact for guests, overseeing all aspects of their stay. Key responsibilities include:Welcoming guests with a warm and professional...

Overnight Guest Services Representative

2 months ago

Boston, United States Seaport Hotel Limited Partnership Full time

Once you complete your application you must inform your current manager. Scope of Position The Overnight Guest Services Representative will engage with the guest in a variety of job functions.This position represents the hotel and will often be the first and last impression the guest has of the hotel.All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel.To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect.The Overnight GSR has a priority responsibility of auditing the guest rooms and billing as well as setting up for the next day.This responsibility is an important contribution to the success of the company. The position reports directly to the Overnight Guest Services Manager. This position will involve a great deal of guest contact and a high level of attention to detail.The overnight shift can often bring unexpected challenges so being able to adapt quickly is critical to being successful. Schedule Requirements Schedules vary based on business needs; the operation is 24 hours a day, 7 days a week.Most shifts will be on overnight shift starting at 11:00PM and ending at 7:30AM Key Responsibilities Provide an exceptional experience for all our guests. Greet guests warmly, check in/checkout, provide room keys, deliver messages, etc. Maintain a prominent position at the reception desk, being the guest’ first point of contact Register guests promptly, ensure all pertinent information is collected and entered into computer. Balancing multiple tasks and processing information in a timely manner Answer phone calls, both internal and external, maintaining proper phone etiquette and procedures. Communicate with guests via email maintaining proper grammar and professionalism Handling cash, accurately accounting for an issued bank, recording deposits, processing credit card transactions Process parking transactions using both cash and credit cards as needed Support all guest services areas (communication center, reception, concierge, bell and door, gift shop) Process requests for room reservations Facilitate rapid response calls and enter requests into the HotSOS system Handle VIP reservations and special requests Provide directional assistance to guests to locations in the hotel, Seaport World Trade Center as well as points of interest in the neighborhood and city. Support Overnight Manager, Assistant Over Night Manager and Bellmen as needed, including but not limited to luggage delivery, newspaper delivery, and other special projects as assigned Monitor the security of the Hotel lobby and entrance area and communicate with the Overnight Manager on Duty and Security as needed Maintain a clean work environment Assist Overnight Manager to train team members new to the Overnight on standard operating policies and procedures within the guest service areas Work closely with Housekeeping/Engineering/Reservations and F&B Departments Responsible for performing night audit procedures as outlined on night audit check list Coordinate daily events reporting as well as the Daily Communication Board using Delphi and Microsoft Excel Pass on all pertinent information to the following shift to ensure successful communication is maintained Completes any duties or projects assigned by the Overnight Manager or Director of Guest Services Responsible for practicing, managing, and promoting our Mission and Values so that it becomes an intricate part of the everyday operation Required Job Knowledge and Skills Effective verbal and written communication skills Exceptional customer interaction and service skills Ability to perform multiple tasks during high volume periods Strong problem solving and resolution skills. Education High School diploma, general education degree equivalent experience required Experience Minimum of 1 year of Hospitality Service or related experience Language Skills Fluency of the English language is required (read, write, speak) Must be able to listen to, read and/or write instructions, memos, short correspondences, and messages This job description in no way states or implies that these are the only duties to be performed by the person occupying this position.The person in this position will be required to perform any other job-related duties assigned by their supervisor.

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