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Client Services Manager

2 months ago

Lexington, United States (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Full time

Client Services Manager - Retail Point of Sale This is a great opportunity for an experienced client facing account manager looking for their next career move to join a busy, successful and well established client services department. Our client is a fast paced organisation looking for someone that has worked in a similar type of role. They specialise in the design, supply & manufacture of POS/POP within the temporary and permanent display industry.

Role & Responsibilities:

Ensure that the service delivery levels are kept above the client s expectations. Attend Face to face client meetings Take ownership of the overall management of your projects; be the main point of contact & build relationships through impeccable service. Produce CPA s for more complex projects to share externally and internally. Work closely with internal departments to deliver projects through the manufacturing facility. Problem solving and working well with teams to ensure the delivery of goods to meet the customers requirements. Identify risks to the accounts both externally & internally proactively and before the client is aware Provide accurate sales forecasting to your line manager. Keep your WIP s up to date in a timely manner.

The ideal candidate

will possess the following traits and abilities: Knowledge of the design & manufacture of permanent retail displays is desirable Previous experience within a manufacturing environment is desirable. Be proficient in Microsoft Office, especially Outlook, XL and Word Experience of working in a client facing servicing role Have strong communication skills. Possess a positive attitude. Be organised & be able to manage multiple projects & tasks Possess good time management. Have an ability to work with other departments towards a shared goal. Be a team player and also able to work independently.

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