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Veterinary Client Service Representative

2 months ago

Lexington, Kentucky, United States MedVet Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our clinical team at MedVet. As a key member of our team, you will be responsible for providing exceptional service to our clients and patients, ensuring a smooth and effective experience throughout their MedVet journey.

Key Responsibilities
  • Greeting and Check-in: Welcome clients and their pets, ensuring a warm and welcoming atmosphere.
  • Communication and Coordination: Answer telephones, transfer calls, and escort clients and their pets to exam rooms, facilitating seamless communication and coordination.
  • Medical Records Management: Manage medical records, charts, reports, and correspondence, maintaining accurate and up-to-date information.
  • Payment and Financial Transactions: Discuss payment options, process payments, and maintain a neat and clean lobby, ensuring a professional and efficient environment.
Requirements
  • Compassion and Professionalism: Remain composed in stressful and emotional situations, demonstrating exceptional client service skills and phone etiquette.
  • Attention to Detail: Maintain attention to detail, self-motivation, and the ability to work successfully as part of a team and autonomously.
  • Technical Skills: Possess general computer competency, including Microsoft Word and Excel, and previous experience in a veterinary setting (preferred).
Perks and Benefits
  • Strong Career Growth Opportunities: Enjoy comprehensive health benefits, vision and dental, 401k with employer match, paid time off, shift differentials, and on-call pay.
  • Employee Discounts: Take advantage of uniform allowance, employee pet discounts, elective short-term disability, life and accident insurance, and company-paid long-term disability.

MedVet is an equal opportunity employer and a drug-free organization. Employment with MedVet is dependent upon the passing of a drug screen and background check. We do not accept unsolicited resumes from third-party recruiters.