Customer Service Associate

1 month ago

Buffalo, United States Hertz Full time

Wage: $17.00/hr

The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

  • Customer Service Associate

    3 weeks ago

    Buffalo, United States Government Employees Insurance Company Full time

    Customer Service Representative Buffalo, NY Salary: $20.15 per hour/$40,602.25 per year When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Were looking for Customer Service Professionals for our Getzville, NY office. This role is...

  • Customer Service Specialist

    7 hours ago

    Buffalo, New York, United States Continental Service Group Full time

    Position Overview:As a vital member of our team, the Quality Service Associate is responsible for managing and recovering overdue accounts. Our consultative methodology aims to identify the most effective strategies for resolving outstanding balances while considering the best interests of all involved parties.Key Responsibilities:Engage with consumers to...

  • Customer Service Specialist

    5 days ago

    Buffalo, New York, United States Continental Service Group Full time

    Position Overview:At Continental Service Group, we pride ourselves on being a premier provider of accounts receivable management and collection services. Our mission is to assist individuals in fulfilling their financial commitments while maintaining their dignity and self-respect. We are currently seeking dedicated individuals to fill the role of Quality...

  • Customer Service Specialist

    6 days ago

    Buffalo, New York, United States Continental Service Group Full time

    Position Overview:As a pivotal member of our team, the Quality Service Associate is responsible for managing and recovering overdue accounts. Our consultative approach ensures that we identify the most effective methods to assist clients in resolving their financial obligations amicably.Key Responsibilities:Engage with consumers to assess their financial...

  • Customer Service Associate

    3 months ago

    Buffalo, United States Home Decor Outlets Full time

    **Customer Service Associate / Cashier (Buffalo, NY)** Customer Service/Cashier Home Dcor Outlets one of the fastest growing home furnishing companies in the country is currently seeking an exceptional Customer Service Associate/Cashier to join our team. The starting rate of pay is $11.10 per hour. Our immediate opening is for the associate who can comply...

  • Customer Service Associate I

    3 months ago

    Buffalo, United States 43North Full time

    To apply for this job **email your details to** nscheib@crst.com **Customer Service Associate I** EMPLOYMENT **Full Time** COMPANY ** **CRST The Transportation Solution, Inc.**** LOCATION **** WEBSITE **** ABOUT CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has Whats Needed to Live and Thrive. Today,...

  • Customer Service eCommerce Associate

    2 weeks ago

    Buffalo, United States Watson's Candies Inc. Full time

    We are currently hiring a customer service and shipping associate for our catalog & web business in our factory location. Position: Full-time seasonal (September-April) from 8:30am-4:30pm with overtime opportunities and some weekends. This person must possess the ability to maintain a positive attitude while providing exceptional customer service and...

  • Customer Service Associate at Wegmans

    10 hours ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    Position OverviewAs a Customer Service Associate at Wegmans Food Markets, you will play a vital role in ensuring a positive shopping experience for our customers. Your responsibilities will include:Exceptional Customer Interaction: Engage with customers in a friendly and professional manner, addressing their needs and inquiries.Order Management: Accurately...

  • Customer Service

    3 weeks ago

    Buffalo, United States Watson's Candies Inc. Full time

    Job DescriptionJob DescriptionWe are currently hiring a customer service and shipping associate for our catalog & web business in our factory location. Position is full-time seasonal (September- April) from 8:30am-4:30pm with overtime opportunities and some weekends. This person must possess the ability to maintain a positive attitude while providing...

  • Customer Service Retail Specialist

    5 days ago

    Buffalo, New York, United States Veterans Canteen Service Full time

    Position OverviewHourly Compensation: $16.89We are currently seeking:Dedicated individuals to deliver outstanding service in our retail and café environments. We are in search of Retail Associates who thrive in a dynamic setting and are passionate about supporting our nation's heroes.The Veterans Canteen Service (VCS) has been a proud provider of retail,...

  • Customer Service Associate

    3 weeks ago

    Buffalo, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We have an exciting opportunity for a Customer Service Associate to join our team at our Buffalo, NY location. As a Customer Service Associate, you will play a pivotal role in ensuring our customers receive exceptional service and...

  • Customer Service Associate

    3 weeks ago

    Buffalo, United States Universal Energy Solutions Full time

    Job DescriptionJob DescriptionUniversal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We have an exciting opportunity for a Customer Service Associate to join our team at our Buffalo, NY location. As a Customer Service Associate, you will play a pivotal role in ensuring our customers...

  • Customer Service Associate

    3 weeks ago

    Buffalo, United States Universal Energy Solutions Full time

    Job DescriptionJob DescriptionUniversal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We have an exciting opportunity for a Customer Service Associate to join our team at our Buffalo, NY location. As a Customer Service Associate, you will play a pivotal role in ensuring our customers...

  • Customer Service 2

    2 months ago

    Buffalo, United States Pilot Freight Service Full time

    ** Customer Service 2** **Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO004243 Showing 1 location **Job Details** **Description** **Job Summary** The Customer Service Agent 2 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage...

  • Oncology Services Physician

    6 days ago

    Buffalo, New York, United States Customer Value Partners Full time

    Position Overview:Customer Value Partners is in search of a Board Certified Physician specializing in Oncology Services to provide exceptional medical support.Key Responsibilities:Deliver direct patient care as a consultant in outpatient settings and/or inpatient units, while participating in the on-call schedule for the Radiation Oncology Service.Engage in...

  • Oncology Services Physician

    5 days ago

    Buffalo, New York, United States Customer Value Partners Full time

    Position Overview:Customer Value Partners is in search of a Board Certified Physician specializing in Oncology Services to deliver expert care and support within our healthcare initiatives.Key Responsibilities:Deliver direct patient care as a consultant in both outpatient clinics and inpatient settings, while participating in the on-call schedule for the...

  • Customer Service Associate at Sub Shop

    5 days ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    Position OverviewAs a Customer Service Associate at Wegmans Food Markets, you will play a vital role in ensuring a positive shopping experience for our customers. Your responsibilities will include:Exceptional Customer Service: Deliver outstanding service to every customer, addressing their needs and inquiries with professionalism.Order Management:...

  • Customer Service Associate

    1 month ago

    Buffalo, United States Hertz Full time

    Wage: $17.00/hr The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Customer Service Associate

    5 days ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    Location: Wegmans Food Markets Availability Requirement for this role: Morning, afternoon (includes weekends). Age Requirement: Must be 18 years or older Time Type: Part time Pay Range: $16 / hour Why Work Here At Wegmans, we offer a supportive environment that fosters personal and professional growth, flexible scheduling options, and outstanding benefits....

  • SCHOOLS - Cafeteria Service Associate

    6 days ago

    Buffalo, New York, United States Personal Touch Food Service Inc Full time

    Position Overview:Location: School District CafeteriaCompensation: $15.80 per hourWork Schedule: Monday to Friday, with various shifts availableShift Options: 9:00 AM - 2:00 PM & 7:00 AM - 1:30 PMEmployment Type: Part-TimeRole Summary:We are in search of a dedicated and versatile Cafeteria Service Associate to become a vital part of our team within...