Customer Service Associate I

2 months ago

Buffalo, United States 43North Full time

To apply for this job **email your details to** nscheib@crst.com

**Customer Service Associate I**

EMPLOYMENT

**Full Time**

COMPANY

** **CRST The Transportation Solution, Inc.****

LOCATION

****

WEBSITE

****

ABOUT

CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has Whats Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Customer Service Associate I

We are currently working to fill a class of seven every two weeks for upcoming start dates. It is a full-time role with benefits and paid time off. This is an entry-level hourly position.

This is the first level of four levels. Career advancement in the role is encouraged by leadership

Hours for the role are four workdays with the hours of 11:30 am 8 pm and one eight-hour shift on the weekend. Other shifts may be available upon request.

Job Summary: The Customer Service Associate I position is primarily responsible for the processing of inbound and outbound calls, scheduling appointments & resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire installation process.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and servicers.

Properly document all internal and external systems, maintain a record of all events pertaining to each request.

Act as a liaison between customers, clients, and service providers.

Timely communication provided to each internal department to address issues and /or complaints.

Escalate issues per established procedures

Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.

Required to successfully complete Customer Service training classes and assessment

To perform the job successfully, an individual should demonstrate the following competencies:

Customer/Client Focus

Communication Proficiency

Time Management

Attention to Detail

Teamwork

Flexibility

Computer Skills

Initiative

Problem Solving/Analysis

Reliability

Quality

Minimum Qualification Requirements:

High school diploma or general education degree (GED) required

Tier 1 Training and Qualifications is required

CRST is an EOE. Candidate subject to successful completion of pre-employment background and drug testing.

Sponsored by To apply for this job **email your details to** nscheib@crst.com

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