Specialized Customer Service Rep
3 months ago
** Specialized Customer Service Rep - Vector Security Networks**
**Job Category****:** Operations Support **Requisition Number****:** SPECI04694 Showing 1 location **Job Details**
**Description**
If so - Vector Security Networks is hiring a Specialized Customer Service Representative within the Install Technical Support Department, located in Gainesville, VA. The position involves providing troubleshooting guidance for Burglary and Fire technology to inbound-calling technicians completing installation work. Ideal candidates will have knowledge of basic circuitry, network fundamentals, and high deductive reasoning skills.
Major Responsibilities:
* Provide technical support to field technicians supporting burglary and fire equipment.
* Using company monitoring and jurisdictional procedures, research system and provide recommendations to resolve support challenges.
* Perform remote programming of security and fire systems.
* Communicate effectively with external and internal customers.
* Maintain proper documentation and asset records.
**Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, weve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.**
**And when we find good people, we hold on to themthrough career advancement opportunities, internal promotion, continuing education, and performance incentives.**
**So, whether youre a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself**
**We offer:**
Along with competitive compensation and career advancement opportunities, we offer a comprehensive Total Rewards package. Qualifying employees receive:
* Medical, dental, and vision coverage
* Company paid life and AD&D insurance
* Company paid short- and long-term disability
* Voluntary benefit products
* 401k retirement savings plan after just 60 days
* Paid time off for vacation, sick and floating holidays
* Tuition reimbursement
**Vector Security is a Drug-Free Workplace**
**Vector Security is an Equal Opportunity Employer**
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
**Skills**
**Preferred**
**Microsoft Office** *Advanced* **Customer service skills** *Advanced* **Time management** *Expert* **Ability to multi-task** *Intermediate* **Attention to detail** *Expert* **Technical support** *Intermediate* **Problem Solving** *Intermediate* **Troubleshooting** *Intermediate* **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School or better.
**Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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