Sr. Specialized Customer Service

4 months ago


Gainesville, United States Vector Security Full time

** Sr. Specialized Customer Service**

**Job Category****:** Operations Support **Requisition Number****:** SRSPE005040 Showing 1 location **Job Details**

**Description**

If you thrive in a team atmosphere, have a passion for interacting with people and problem solving issues then we want to meet you Vector Security Networks is hiring a Sr. Specialized Customer Service Representative in Gainesville VA Location. This position is with our inbound technical support center and provides advanced troubleshooting assistance for a variety of Fire and Intrusion technologies. The right individual will have advanced communication skills, strong deductive reasoning, is detailed oriented, resourceful, and innovative.

Main Responsibilities:

* Support inbound technical support inquiries from Fire and Intrusion field technicians.

* Triage, qualify, prioritize, and document interactions into ticket management system.

* Utilize company monitoring software, jurisdictional requirements, knowledge bases, and web resources to effectively problem solve items.

* Communicate effectively with external and internal partners.

* Obtain and maintain industry knowledge.

**Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, weve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.**

**And when we find good people, we hold on to themthrough career advancement opportunities, internal promotion, continuing education, and performance incentives.**

**So, whether youre a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself**

**We offer:**

Along with competitive compensation and career advancement opportunities, we offer a comprehensive Total Rewards package. Qualifying employees receive:

* Medical, dental, and vision coverage

* Company paid life and AD&D insurance

* Company paid short- and long-term disability

* Voluntary benefit products

* 401k retirement savings plan after just 60 days

* Paid time off for vacation, sick and floating holidays

* Tuition reimbursement

**Vector Security is a Drug-Free Workplace**

**Vector Security is an Equal Opportunity Employer**

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

**Skills**

**Required**

**Hand tools / working with hand tools** *Intermediate* **Ladders / working with ladders** *Intermediate* **Ability to work independently** *Advanced* **Troubleshooting** *Advanced* **Drills / working with drills** *Intermediate* **Communication** *Advanced* **Problem Solving** *Advanced* **Technical / professional knowledge** *Advanced* **Planning and organizing** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**

**Preferred**

High School or better.

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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