Specialized Customer Service Representative

2 days ago


Gainesville, Florida, United States Vector Security Full time

**Vector Security Networks: A Leader in Security Solutions**

**Job Summary:**

We are seeking a highly skilled Specialized Customer Service Representative to join our team at Vector Security Networks. As a key member of our Install Technical Support Department, you will provide expert technical support to field technicians, ensuring seamless installation and maintenance of our security systems.

**Key Responsibilities:**

• Provide technical guidance to field technicians on burglary and fire equipment installation and troubleshooting

• Research and resolve system issues using company monitoring and jurisdictional procedures

• Perform remote programming of security and fire systems

• Communicate effectively with external and internal customers

• Maintain accurate documentation and asset records

**What We Offer:**

At Vector Security Networks, we value our employees and offer a comprehensive Total Rewards package, including competitive compensation, career advancement opportunities, and a range of benefits. Our team is passionate about delivering exceptional service and innovative solutions to our customers.

**Requirements:**

• High school diploma or equivalent required

• Advanced knowledge of circuitry, network fundamentals, and problem-solving skills

• Excellent communication and technical skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

**Preferred Qualifications:**

• Microsoft Office skills

• Customer service experience

• Time management and multitasking skills

• Attention to detail and problem-solving abilities

**Equal Opportunity Employer:**

Vector Security Networks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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