Specialized Customer Service Representative
2 days ago
**Vector Security Networks: A Leader in Security Solutions**
**Job Summary:**
We are seeking a highly skilled Specialized Customer Service Representative to join our team at Vector Security Networks. As a key member of our Install Technical Support Department, you will provide expert technical support to field technicians, ensuring seamless installation and maintenance of our security systems.
**Key Responsibilities:**
• Provide technical guidance to field technicians on burglary and fire equipment installation and troubleshooting
• Research and resolve system issues using company monitoring and jurisdictional procedures
• Perform remote programming of security and fire systems
• Communicate effectively with external and internal customers
• Maintain accurate documentation and asset records
**What We Offer:**
At Vector Security Networks, we value our employees and offer a comprehensive Total Rewards package, including competitive compensation, career advancement opportunities, and a range of benefits. Our team is passionate about delivering exceptional service and innovative solutions to our customers.
**Requirements:**
• High school diploma or equivalent required
• Advanced knowledge of circuitry, network fundamentals, and problem-solving skills
• Excellent communication and technical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
**Preferred Qualifications:**
• Microsoft Office skills
• Customer service experience
• Time management and multitasking skills
• Attention to detail and problem-solving abilities
**Equal Opportunity Employer:**
Vector Security Networks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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