Customer Service Rep

1 month ago


Gainesville, United States University of Florida Full time

Classification Title:

Customer Service Rep

Job Description:

The University of Florida College of Dentistry is seeking a Customer Service Rep. This position is in Dental Records/Patient Registration and is required to be cross trained with dental records and patient registration and able to fill in on the switchboard and the screening clinic, both administratively and clinically.

Patient Services' responsibilities include registering patient s for about 1/3 of the College. This entails preparing for the day's new patients' appointments, gathering all demographic information, IDs, insurance information and procuring the necessary consent forms. It requires verifying appointment information and directing patients accordingly. Responsible for logging use of wheelchairs and sign stands.

Cashiering: staff receives money bag in am, verifies amount. Staff accepts payments via cash, check and charge cards. At end of shift, runs report of day's transactions against drawer, carries drawer to Business Office.

Chart destruction: entails documenting inactive charts for destruction according to authorization from Records Management at UF.

Crossed trained to fill in for immediate supervisor during absences.

This position requires the need to comply with various projects that come on a timely basis. Other duties as assigned.

Expected Salary:

$15.56 per hour

Minimum Requirements:

High school diploma or equivalent and one year of experience.

Preferred Qualifications:

  • Ability to communicate effectively, orally and in writing.
  • Skill to use computer effectively.
  • Able to take instruction from supervisor(s) and carry to satisfactory completion.
  • Able to understand and apply rules, priorities, policies and procedures to daily/overall work schedule.
  • Ability to establish and maintain good work relationships with faculty, staff and students.
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:
Yes

Advertised: 16 Oct 2024 Eastern Daylight Time
Applications close: 30 Oct 2024 Eastern Daylight Time
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