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Radiology Service Desk Coordinator

4 months ago

New York, United States Equiliem Full time

Client Summary: Our client is the nation's largest municipal health care delivery system in the United States dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect and regardless of immigration status or ability to pay.

Job Description: Radiology Service Desk Coordinator

Respond to support tickets in a timely manner Provide detailed notes of all activities and interactions in the system Provide superior customer service Must be able to communicate effectively with key organizational stakeholders and be able to deal with a high-pressure environment with SLA escalation procedures for resolution

Education Requirement: High School diploma or GED

Knowledge, Skills, Abilities:
  • Experience working in a hospital and/or with radiologists is required
  • Experience working in a service desk environment
  • Must be able to document and type 40 words a minute
  • Technical familiarity with any of the following: Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS), EPIC, E-Clinical, Athena or similar system
Schedule Notes: 7:00am - 4:00pm with Wed/Thurs off Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.

Benefits offered to our workers include the following:
  • Medical Insurance
  • Vision & Dental insurance
  • Life Insurance
  • 401K
  • Commuter Benefits
  • Employee Discounts & Rewards
  • Payroll Payment Options