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Patient Service Representative
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We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Lenox Hill Radiology. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our patients.
Key Responsibilities- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer and transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
- Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguard any on-site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
- Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrate ability to establish, nurture, and maintain cooperative working relationships.
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
This is a full-time position working Monday through Friday, 8:00 am to 4:30 pm with occasional Saturday rotation. The pay range is $22.00 per hour.
