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Customer Service Rep

2 months ago

Novi, United States Manpower Inc Full time
Customer Service Specialist - $18-21/h

Our client in Novi, MI is looking for hardworking, motivated talent to join their team.Don't wait... apply today

What's in it for you?
  • $18-21/h (based off experience)
  • 8AM to 5PM Monday through Friday
  • Paid training
  • Full time hours
  • Clean and safe work environment
Promptly answer incoming Service Department phone calls in a professional, friendly, and efficient manner
•Create and update service tickets based on phone and email conversations utilizing corporate ticketing software system
•Accurately obtain and clearly document details of service issue, part number inquiry or training request
•Verify and update customer, contact and machine information in service software system database
•Properly identify when a service issue should be escalated to management team that will you be doing?

Education and Experience
•Associate Degree preferred; or 3+ years equivalent customer service experience •Excellent phone etiquette, interpersonal and customer service skills
Strong written and verbal communication skills
•Experience using CRM/CSM systems
•Ability to work in a fast pace environment and maintain composure in stressful situations

Why should you choose Manpower?
  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, 401k
  • Weekly pay with direct deposit
  • 24/7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals
  • Voted #1 best places to work by Glassdoor 2021
Are you Interested?

Stop your job search and apply today A recruiter will be in touch within 24 hours.

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.