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Customer Service Representative

2 months ago

novi, United States Star Cutter Company Full time

Star Cutter Company is a family owned, globally recognized, manufacturer of custom round tools and hobs. We are seeking a Customer Service Representative to support our sales department, ensuring our customer needs are met. The ideal candidate will be looking for:

  • A company guided by core values which starts with “Value Employees”.
  • Great pay and benefits.
  • A deep culture founded on teamwork, respect, and integrity.
  • A path to career growth based on performance and skill development.


What you’ll be doing:

  • Engage with current and potential candidates to meet their needs professionally and graciously, using a variety of communication methods like email and by phone.
  • Problem solves customer concerns in a timely manner meeting company expectations and ensuring customer satisfaction.
  • Collaborate with manufacturing and other key areas within the organization to ensure customer expectations are met within manufacturing capabilities.
  • Lead research into order status inquiries including inventory, lead times, expedited orders, samples, and pricing requests including communicating information to the customer.
  • Collaborate with Sales on customer experiences ensure highest customer satisfaction is maintained.


What we ask you to bring:

  • One to two years customer service experience in manufacturing.
  • Excellent communication skills (verbal, written, and listening skills)
  • Experience with ERP system preferred.
  • Working knowledge of MS Office products
  • Associate degree preferred.
  • Strong Microsoft Office Skills, particularly PowerPoint.
  • High level of professionalism. Unwavering confidentiality.
  • Ability to manage multiple priorities while remaining organized and mindful of deadlines.
  • Strong problem-solving skills.
  • Ability to travel occasionally.


Pay and Benefits:

  • Competitive compensation program including performance-based bonus.
  • Comprehensive medical, dental, and vision health insurance within 30 days.
  • Company paid life insurance, short- & long-term disability.
  • A matched 401(k) savings program
  • Educational assistance covering college programs, skilled trades, or other interests to further your career.

What’s Next?

  • Check us out at www.star-su.com
  • Check out our parent company at www.starcutter.com
  • Send us your resume and we will respond promptly.