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Customer Experience Specialist

2 months ago

Wilmington, United States PrideStaff Full time
Job Title: Customer Experience Specialist
Location: Wilmington, DE
Full Time: Monday to Friday, 9:00am to 6:00pm
Pay Rate: $24.00/hour

SUMMARY

Our client is dedicated to solving one simple question, "Why is getting paid by insurance companies such a frustrating experience?" With a nationwide network of personal injury lawyers, this growing company is poised to help injured claimants navigate the confusing world of insurance by partnering them with a dedicated expert in their local area. Our goal is to ensure that everyone has access to qualified legal advice, so that every American can receive the information and assistance they need.

The Role:
We are looking for someone to help us provide the best level of service to our users seeking legal assistance. Your day-to-day will entail handling inbound and outbound calls from our users in a variety of injury types and messaging platforms. You will assist in screening referrals for our partner law firms using our proprietary platform and proven script. Bilingual (English/Spanish) skills needed.

What You'll Do:
  • Obtain client information by answering telephone calls; making outbound calls; interviewing clients; verifying information.
  • Determine eligibility by comparing client information to screening questions.
  • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
  • Navigate internal databases and input customer information.
  • Evaluate a variety of factors to analyze the quality of leads
  • Identify customers' needs; clarify information; transfer calls to partner law firms
What You Need:
  • Proficiency in Excel, Google Suite, and Project Management Tools
  • Strong verbal and written communication skills
  • A high attention to detail and a customer-centric mindset
  • Comfortable working in a fast-paced environment
  • Adaptability and flexibility
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
Nice to Haves:
  • Bilingual in English and Spanish
  • Minimum 1 year of experience supporting a technical product in customer support
  • Minimum 1 year of experience handling high volume of phone calls
  • Basic understanding of Personal Injury Law and Advertising Regulations
  • Experience collaborating closely with teams outside of support
  • Experience in digital media and/or lead generation

Join Us.

Company Overview

PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers.

As a PrideStaff Field Associate, you'll enjoy our generous pay and benefit package, and just as importantly, you will be treated fairly, with dignity, courtesy and respect. Work with a Staffing Firm that works for you

Compensation / Pay Rate (Up to): $24.00 Per Hour