FMLA Customer Experience Specialist

4 weeks ago


Wilmington, North Carolina, United States ComPsych Full time

ComPsych Corporation is a global leader in mental health services and employee benefits. As a North Carolina based FMLA Customer Experience Contact Center Specialist, you will play a critical role in assisting our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This position requires strong attention to detail, customer service experience, and a commitment to quality. Key responsibilities include administering and adjusting FMLA, State, ADA, and company leaves, handling high volumes of incoming calls, and providing efficient and professional follow-up via phone and email. You will also communicate clearly and concisely with callers, identify their needs, and educate them on leave concepts and next steps. Additionally, you will maintain complete and accurate documentation of leaves within our proprietary database, demonstrate respect and professionalism, and prioritize and organize daily responsibilities to meet all deadlines. If you have a Bachelor's Degree, 1-3 years of customer service experience, and excellent communication and organization skills, we encourage you to apply. Benefits include a full benefits package, competitive pay, and bonus potential. ComPsych celebrates diversity and is an equal opportunity employer.



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