FMLA Customer Experience Specialist

2 weeks ago


Wilmington, North Carolina, United States ComPsych Full time
About ComPsych

ComPsych Corporation is a global leader in mental health services and employee assistance programs. With a commitment to innovation and a comprehensive approach to care, we provide services to over 78,000 organizations and 163 million individuals worldwide.

Job Summary

We are seeking a highly skilled FMLA Customer Experience Contact Center Specialist to join our team in North Carolina. As a key member of our Customer Experience Team, you will be responsible for answering incoming calls and assisting customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities.

Key Responsibilities
  • Administer and adjust FMLA, state, ADA, and company leaves in accordance with federal and state guidelines and customer policies.
  • Handle high-volume calls in a prompt and professional manner.
  • Provide efficient and professional follow-up via phone and email to ensure timely processing of leave requests.
  • Communicate clearly and concisely with callers, identifying their needs and educating them on leave concepts and next steps.
  • Meet and adhere to attendance and schedule, production and performance metrics, and quality goals.
  • Maintain complete and accurate documentation of leaves within our proprietary database.
  • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all times.
  • Provide accurate, professional, and timely responses to communications from internal and external clients.
  • Prioritize and organize daily responsibilities to meet all deadlines.
  • Engage in ongoing education and training around laws, policies, and service delivery.
  • Provide innovative ideas to support the growth of the FMLA Department.
Requirements
  • Bachelor's Degree preferred, High School Degree or equivalent required.
  • 1-3 years of customer service experience required.
  • Call center experience preferred.
  • Employee benefits administration and/or FMLA administration a plus.
  • Exceptional communication and organization skills, with a strong focus on customer service.
  • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
  • Computer literate and proficient in Microsoft Office Suite.
  • High-speed internet and a professional workspace that is free from distraction, disruption, or outside noise.
  • Bilingual Spanish is a plus.
Benefits and Perks
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
  • Competitive pay with bonus potential.

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status and any other characteristic protected by federal, state, or local laws. ComPsych Corporation maintains a drug-free workplace.



  • Wilmington, North Carolina, United States ComPsych Full time

    ComPsych Corporation is a global leader in mental health services and employee benefits. As a North Carolina based FMLA Customer Experience Contact Center Specialist, you will play a critical role in assisting our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This position requires...


  • Wilmington, North Carolina, United States ComPsych Full time

    About ComPsychComPsych Corporation is a global leader in mental health services and employee benefits administration. With a commitment to innovation and a comprehensive approach to care, we provide services to over 78,000 organizations and 163 million individuals worldwide.Job SummaryWe are seeking a highly skilled FMLA Customer Experience Contact Center...


  • Wilmington, North Carolina, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout their CarMax journey.Key ResponsibilitiesProvide personalized support to customers, guiding...

  • Sales Associate

    5 days ago


    Wilmington, North Carolina, United States Primark Full time

    Key Responsibilities:As a Replenishment Assistant at Primark, you will be responsible for ensuring an exceptional customer experience. This includes assisting in the overall running of a department, stocking merchandise, pricing items correctly, operating fitting rooms, and maintaining the store's presentation.What We Offer:At Primark, we are committed to...


  • Wilmington, North Carolina, United States Enterprise Mobility Inc Full time

    Customer Experience RepresentativeJoin Enterprise Mobility Inc as a Customer Experience Representative and be part of a dynamic team that is committed to delivering exceptional customer service. As a key member of our team, you will be responsible for providing a positive experience for all customers, ensuring their needs are met, and exceeding their...


  • Wilmington, North Carolina, United States Marshalls Full time

    Embracing Discovery at MarshallsWe're reinventing retail and helping customers discover their next signature look. As a Customer Experience Coordinator, you'll play a vital role in creating a positive and engaging experience for our customers.Key ResponsibilitiesLead by example, providing exceptional customer service and promoting loyalty programs.Train and...


  • Wilmington, North Carolina, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the sales floor team.Key ResponsibilitiesProvide outstanding customer service, ensuring that every customer feels valued and...

  • Sales Associate

    5 days ago


    Wilmington, North Carolina, United States Rack Room Shoes Full time

    Key Responsibilities:As a Sales Associate at Rack Room Shoes, you will be responsible for creating an exceptional shopping experience for our customers. This includes maintaining awareness of all current sales promotions, ensuring merchandise presentation is up to par, and developing and maintaining necessary product knowledge and fitting skills.Additional...

  • HR Tech Specialist

    1 week ago


    Wilmington, North Carolina, United States State of North Carolina Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented HR Tech Specialist to join our team. The successful candidate will be responsible for a variety of tasks, including closing out the hiring process, participating in hiring events, tracking and coordinating staff placement, and creating interview and hiring packages.Key ResponsibilitiesClosing...


  • Wilmington, North Carolina, United States JOANN Stores Full time

    Job SummaryJOANN is seeking a Part Time Key Holder to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. As a Key Holder, you will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.Key ResponsibilitiesGreets every JOANN customer and uses...

  • Sales Associate

    1 week ago


    Wilmington, North Carolina, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store environment.Key ResponsibilitiesMeet company sales goals by...

  • Sales Associate

    3 days ago


    Wilmington, North Carolina, United States Chico's FAS Full time

    At Chico's FAS, we're seeking a highly skilled Sales Associate to join our team. As a Sales Associate, you will play a critical role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Drive for Results: Meet company sales goals by utilizing sales...


  • Wilmington, North Carolina, United States Della Infotech Full time

    Job Description:Job Summary: We are seeking a highly skilled and experienced Office Administrative and Customer Support Specialist to join our team at Della Infotech. The successful candidate will be responsible for providing exceptional customer service, handling inbound and outbound calls, and performing administrative tasks to support the team.Key...

  • Sales Associate

    1 week ago


    Wilmington, North Carolina, United States express Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Express. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with product launches.ResponsibilitiesProvide a high level of customer service, ensuring a...


  • Wilmington, North Carolina, United States Warby Parker Full time

    Job Title: Sales and Service AdvisorJob Summary:Warby Parker is seeking a highly motivated and customer-focused Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for delivering exceptional customer service, providing product knowledge, and driving sales in our retail locations.Key Responsibilities:Provide...

  • Sales Associate

    3 days ago


    Wilmington, North Carolina, United States Chico's Full time

    Job Summary:The Sales Associate is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth. As a Sales Associate, you will be the face of our brand, providing personalized service and product knowledge to our customers.Key Responsibilities:Meet and exceed sales goals by utilizing sales techniques...


  • Wilmington, North Carolina, United States Warby Parker Full time

    About the Role:We're seeking a highly motivated and customer-focused Sales Associate to join our team at Warby Parker. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key Responsibilities:Communicate Warby Parker's values and brand philosophy to...

  • Sales Associate

    1 week ago


    Wilmington, North Carolina, United States Spirit Halloween Full time

    Key Responsibilities: Acknowledge all guests through a greeting, smile, or eye contact, regardless of the task at hand. Demonstrate knowledge of store products and use this knowledge to build sales. Practice suggestive selling techniques to enhance customer satisfaction. Assist in merchandising the store according to Supervisor's instructions. Provide...

  • Sales Associate

    3 days ago


    Wilmington, North Carolina, United States Carter'sOshKosh Full time

    About CartersCarters, Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands. Weve become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team.What We Love About CartersWeve kept our...

  • Sales Associate

    4 days ago


    Wilmington, North Carolina, United States Carter'sOshKosh Full time

    About Carter's/OshKoshCarter's/OshKosh is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands.We're committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for...