FMLA Customer Experience Specialist
2 weeks ago
ComPsych Corporation is a global leader in mental health services and employee assistance programs. With a commitment to innovation and a comprehensive approach to care, we provide services to over 78,000 organizations and 163 million individuals worldwide.
Job SummaryWe are seeking a highly skilled FMLA Customer Experience Contact Center Specialist to join our team in North Carolina. As a key member of our Customer Experience Team, you will be responsible for answering incoming calls and assisting customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities.
Key Responsibilities- Administer and adjust FMLA, state, ADA, and company leaves in accordance with federal and state guidelines and customer policies.
- Handle high-volume calls in a prompt and professional manner.
- Provide efficient and professional follow-up via phone and email to ensure timely processing of leave requests.
- Communicate clearly and concisely with callers, identifying their needs and educating them on leave concepts and next steps.
- Meet and adhere to attendance and schedule, production and performance metrics, and quality goals.
- Maintain complete and accurate documentation of leaves within our proprietary database.
- Demonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all times.
- Provide accurate, professional, and timely responses to communications from internal and external clients.
- Prioritize and organize daily responsibilities to meet all deadlines.
- Engage in ongoing education and training around laws, policies, and service delivery.
- Provide innovative ideas to support the growth of the FMLA Department.
- Bachelor's Degree preferred, High School Degree or equivalent required.
- 1-3 years of customer service experience required.
- Call center experience preferred.
- Employee benefits administration and/or FMLA administration a plus.
- Exceptional communication and organization skills, with a strong focus on customer service.
- Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
- Computer literate and proficient in Microsoft Office Suite.
- High-speed internet and a professional workspace that is free from distraction, disruption, or outside noise.
- Bilingual Spanish is a plus.
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
- Competitive pay with bonus potential.
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status and any other characteristic protected by federal, state, or local laws. ComPsych Corporation maintains a drug-free workplace.
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FMLA Customer Experience Specialist
1 week ago
Wilmington, North Carolina, United States ComPsych Full timeComPsych Corporation is a global leader in mental health services and employee benefits. As a North Carolina based FMLA Customer Experience Contact Center Specialist, you will play a critical role in assisting our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This position requires...
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FMLA Customer Experience Specialist
1 month ago
Wilmington, North Carolina, United States ComPsych Full timeAbout ComPsychComPsych Corporation is a global leader in mental health services and employee benefits administration. With a commitment to innovation and a comprehensive approach to care, we provide services to over 78,000 organizations and 163 million individuals worldwide.Job SummaryWe are seeking a highly skilled FMLA Customer Experience Contact Center...
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