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Oracle Senior Manager Customer Success AI - Pierre, South Dakota

As a Senior Manager Customer Success AI, you will use your existing product management skills and excellent knowledge of Artificial Intelligence & Oracle technologies to lead a group of developers and supporting ICs in defining and implementing AI tooling and efficiencies in our existing Customer Success systems as well as new tooling to meet the business needs of our Customer Success organization. Responsibilities: Plans, manages, and controls the activities of a CS Operations team that provides product management/development support for groups of teams within Customer Success for their systems and AI tooling needs. Lead and mentor a team of developers and individual contributors in both implementing AI solutioning within Customer success and maintaining/improving upon our existing CS owned systems. Stay abreast of emerging AI technologies, industry standard methodologies, ensuring compliance and implementing AI innovation within the organization. Use your expert knowledge of Oracle Cloud Infrastructure to ensure the infrastructure is in place to meet the organization's AI needs. Partner with Customer Success leadership to recommend an effective AI infrastructure roadmap to meet the business needs of the internal organizations the CS Operations team supports. Work with stakeholders and leadership to build our short and long-term roadmap for existing/new tooling and AI implementations. Collaborate with Oracle cloud infrastructure orgs, Oracle Apps team, & Security teams to ensure all implementations and changes are within compliance. Be an inspiring leader for defining the product management needs of CS owned tooling. Maintain courteous, professional, and effective working relationships with employees at all levels of the organization. Providing regular updates and interacting with leadership within CS Operations & the internal teams CS Operations supports. Manage a team of 6+ employees and set Goals and Expectations for performance and work with employees to establish specific, measurable goals and commitments.

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