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Housing Experience Specialist

4 months ago

Minneapolis, United States Prep Network Full time

What You'll Do

As a Housing Experience Specialist, you will be responsible for coordinating Scout, Director, Team Comp Rooms, and internal travel reservations, ensuring timely and accurate booking while entering them into the ARN reservation system. You will also collaborate cross-departmentally to reconcile room charges, manage ARN confirmation numbers, submit rooming lists to hotels, and monitor modifications. Your role includes assisting with lodging compliance, handling Zendesk requests, managing team hotel reservations, and updating ARN with hotel contact changes.

Strong organizational skills, attention to detail, and effective communication are essential in this fast-paced environment. These will enable you to provide high-quality support while meeting service response times and maintaining a high customer satisfaction rating.

Who We Are

Prep Network is a sports company that connects high school athletes with college coaches. Through our nine brands, we publish over 4,000 articles each month and actively scout talented athletes across the U.S. We aim to discover and promote promising prospects who aspire to play at the collegiate level.

In addition to our content, Prep Network is the top event operator in the U.S., hosting 100+ tournaments annually. We offer a combination of top-tier competitions and extensive media exposure for attending teams. Our 250+ showcases each year provide a platform for over 10,000+ prospects to compete in front of colleges, scouts, and media outlets.

We take pride in our recognition as one of the "Best Places to Work" for two consecutive years by Minneapolis/St. Paul Business Journal and we have also been named one of the Best Employers in Sports and one of the Inc 500 Fastest Growing Companies. Prep Network is not your typical sports company; we are dedicated to helping student-athletes succeed.

Core Responsibilities

  • Coordinate. Organize travel reservations for Scouts, Directors, and Teams, securing timely and accurate bookings within the ARN reservation system for paid or comp room reservations.
  • Communication. Engage with both internal and external stakeholders to gather ARN hotel reservation confirmation numbers, deliver rooming lists promptly, and ensure timely processing of reservation adjustments.
  • Compliance. Collaborate with our Customer Experience team to organize and collect data, ensuring adherence to all relevant policies by participating teams.
  • Service: Support internal and external travelers with the ARN booking process and oversee team hotel reservations.
  • Accountability: Keep the ARN system updated with the latest hotel and property contacts to ensure accuracy and efficiency.
Must-Haves in a Candidate
  • Track Record: Efficiently manage your schedule, prioritizing key tasks and responsibilities to maximize productivity.
  • Congenial: Exceptional interpersonal and communication skills to foster strong relationships with hotels, directors, and coaches.
  • Adept: Proficiency in Excel, as well as experience with Microsoft Office, and Google Workspace experience.
Nice-to-Haves in a Candidate
  • Previous experience with the ARN systems
  • Self-motivation
  • Problem-solving
  • Bachelor's degree
  • Experience with Slack and Asana systems
  • Experience with EOS/Traction
Benefits and Perks
At Prep Network, we take pride in our culture and commitment to creating an exceptional workplace environment. Here are some of the benefits and perks you can expect when you join our team:
  • Vibrant Culture: Prep Network has been recognized as one of the Best Places to Work twice, thanks to our vibrant and inclusive culture. We're passionate about bringing on board curious, self-motivated individuals who work hard and genuinely enjoy their work.
  • Autonomy: We trust our team members to excel in their roles. Rather than micromanaging, we provide you with the tools and processes needed for success, allowing you the freedom to bring your role to life and make a meaningful impact.
  • Professional Growth: We prioritize your professional development. We actively support and encourage you to invest in your growth, both professionally and personally.
  • Comprehensive Benefits: Prep Network offers a range of benefits designed to support your overall well-being. These include comprehensive health benefits, a 401k plan with Safe Harbor matching, long-term disability coverage, Life, and a flexible work schedule that promotes work-life balance.

Join us at Prep Network and be part of a dynamic team that values your individuality, fosters personal growth, and offers a diverse range of benefits to enhance your professional and personal life. Discover a workplace where you can thrive, learn, and make a meaningful impact on our journey together.