Customer Service
4 weeks ago
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position.
This full-time opportunity is located at 7240 NE Airport Way Portland, OR 97218 and starts at $16.70/ hour + monthly sales bonuses between $350 - $700 as well as an extra $80 monthly customer service bonus.
The hourly base plus generous incentive plan provides the overall potential to earn up to $21.56/ hour or more
We offer:- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- 401k retirement savings plan
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule:
- This is a full time position with 40 hours per week guaranteed.
- Schedule is determined off a shift-bid and may include nights and weekends.
- Must have open availability to work any schedule between the hours of 6AM - Midnight including weekends and holidays.
We are hiring now for immediate openings. Responsibilities include:
- Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome.
- Provide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary.
- Review daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests.
- Work proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements.
- Complete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching.
- Facilitate change of equipment (COE) vehicles or additional equipment to meet customers needs.
- Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS).
- Understand and utilize radio communication codes in a professional manner.
- Keep Aisle area organized and clean for ease of access and appearance of the facility.
- Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed.
- Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers.
Equal Opportunity Employer/Disability/Veterans
Qualifications- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must have open availability to work any schedule between the hours of 6AM - Midnight including weekends and holidays.
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