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Associate Account Manager

4 months ago

Brooklyn, United States Order Full time

Job Description

What will you be doing?

Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs

Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalationsInteractions will include virtual screen shares, virtual calls, regular calls and emails.

Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry

Dig deep to understand clients’ business goals and educate them on how to leverage Order.co to best meet these goals

Analyze your book of business and your clients’ spend patterns to identify risks of churn before it happens.

Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions

Get creative with strategies to educate and empower your clients with new product features and services

Translate customer feedback into product improvements

Monitor your accounts’ support & ordering volume and spend patterns, and escalate risk proactively

Reporting directly to the Sr. Director of Customer Success, work together to surface & understand analytical trends for your Clients and areas of opportunity